Fraud Alert? Take These Steps

Identity theft continues to be a growing problem, especially in this digital age where it's easier than ever for cybercriminals to hack, phish, employ malware, and use social engineering to gain access to your accounts and steal money.

According to the Federal Trade Commission, American consumers reported losing almost $12.5 billion to fraud in 2024, an increase of more than 25% from the prior year. More importantly, consumers reported losing $5.7 billion to investment scams—more than any other category in 2024. Imposter scams accounted for the second‑highest total losses, with $2.95 billion reported. In 2024, consumers also lost more money through scams involving bank transfers or cryptocurrency than through all other payment methods combined.

According to the same report, 2.6 million consumers filed fraud reports in 2024, with the most commonly reported being imposter scams, especially government imposter scams. Online shopping and marketplace scams ranked second in the fraud category, followed by businesses and job opportunities.

Here are critical steps you should take now to protect yourself against hackers and scammers, especially if you discover fraudulent activity on your bank account or credit cards.

Check your accounts often

It can be easy to overlook your bank account and credit card balances on a day-to-day basis, especially if you know you have enough money to cover your expenses. However, it's vital to log onto your online accounts and check your bank statements regularly. Not only to verify transactions you've made and to detect possible instances of fraud, but also to help monitor your spending and keep an eye out for potential errors. Review your account at least once or twice a week—and report fraudulent or even simply suspicious activity as soon as you see it.

Update your contact information

If your bank detects suspicious activity on your bank account, debit or credit card, your bank may attempt to contact you via text, email, or regular mail. If your contact information is incorrect or out-of-date, these alerts may not reach you. Making sure your bank has your most recent contact information can also help prevent fraud; if your bank sends you financial documents (such as monthly account statements or tax notices) online or by mail, it's important these materials arrive at your current address.

Recognize legitimate alerts

Fraudsters commonly use emails, text messages, and phone calls to impersonate trusted entities such as banks, government agencies, or well‑known organizations in order to trick individuals into providing sensitive information or sending money. These scams often involve urgent or threatening messages—such as overdue fines, suspended benefits, account restrictions, or legal penalties—that are designed to prompt immediate action before the recipient has time to verify the request. In many cases, criminals pose as government agencies and direct victims to look‑alike payment portals, attempting to collect debit or credit card numbers, online banking credentials, PINs, one‑time passcodes, or personal identifying information. These schemes, commonly referred to as phishing (email), smishing (text), and vishing (voice calls), rely on fear, time pressure, and perceived authority to gain unauthorized access to financial accounts or to induce victims to make fraudulent payments.

Your bank may request certain personal or account information only when you contact us directly to verify your identity. However, Bank of Hawaii will not make unsolicited calls, texts, or emails asking you to provide sensitive information, including your full account number, Social Security number, online banking username or password, PIN, or one‑time banking passcodes.

If you receive an unexpected call, text, or email requesting this information, do not respond and do not click on any links. Instead, independently verify the communication. To confirm whether a call or message claiming to be from Bank of Hawaii is legitimate, contact our Customer Service Center directly at 808‑643‑3888 or 1‑888‑643‑3888, using the number on the back of your card or our official website. Visit our Customer Service page for secure ways to contact Bank of Hawaii, and our Email Alerts page for a list of authorized Bank of Hawaii email addresses.

Understand different notifications

Not all notifications from your bank are attempts at fraud. Bank of Hawaii may send you a text or email alert to notify you about important factors that affect your account. For example, when funds are deposited to your account (whether towards a checking or savings account, credit card, or loan), if your contact info has changed or needs to be updated, if you are ever charged a fee, a payment reminder alert, or other reasons. Bank account alerts are a virtual nudge to let you know that there is something happening in your account. These notifications can usually be customized to your preferences. Contact us at the numbers listed above or the number on the back of your card if you are in doubt.

Report fraud immediately

As soon as you notice suspicious activity or if you believe you have been scammed, contact your bank or credit card company immediately. Report any unauthorized credit card charges, change your online and mobile banking passwords, and request a new debit and/or credit card.

Bank of Hawaii customers should call our Customer Service Center at 808-643-3888 or toll-free at 1-888-643-3888. (To learn more about reporting unauthorized transactions, visit our website.) Contact the state consumer protection office to file a complaint. Depending on the circumstances of the fraud—for example, if you lost money as well as personal possessions—it may be prudent to file a police report with local law enforcement.

If you suspect you have been a victim of identity theft, a fraud, or a scam, we have prepared the Identity Theft Care Kit to help you take immediate action to minimize the damage to your personal funds and financial accounts. If your Social Security number, credit card number, or other bank details were stolen, visit IdentityTheft.gov to report identity theft and protect yourself for the future. Contact any of the three credit bureaus (Equifax, Experian, or TransUnion) to place a fraud alert on your credit report, which requires businesses to verify your identity before issuing new credit in your name. You can also freeze your credit report entirely, which prevents yourself or others from opening new credit accounts.

Consider filing a consumer complaint with the Federal Trade Commission (FTC) to potentially recover funds.

Preventative measures for the future

The most effective way to combat bank and credit card fraud is to prevent it from happening. Through simple yet effective steps—such as keeping your contact info up-to-date; using strong passwords that are eight characters or longer and a mix of uppercase and lowercase letters, numbers, and symbols; installing the latest browser and operating systems on your digital devices, such as phones, tablets, and computers; and understanding red flags that may signal a scam—you are able to better safeguard your sensitive information and protect against fraud.

One service that may aid in fraud detection is credit monitoring, in which a trusted and verified third-party company tracks your credit history from your credit report, then alerts you about any changes via text, phone, or email. A change to your credit report might include anything from balances and payments on your credit to name changes or new addresses on file to a hard inquiry on your credit, which can occur when someone applies for credit under your name.

When logging onto your bank or credit card accounts online, be mindful of your internet network security. Verify that you're using your own password-protected WiFi or wired networks before going online, and always connect to secured networks when possible. If you're using public WiFi, don't log into sensitive accounts. Consider using a virtual private network (VPN) to encrypt your personal data and mask your computer's IP address.

Familiarize yourself with the different types of bank scams that commonly occur. These include check-cashing scams, where an individual asks if you'll cash a check for them and pull money from your bank account to pay them (but a few days later, the check doesn't clear). Or government imposter scams, when someone pretends to be a government official offering you a “prize" that requires payment of taxes or processing fees. Another common one is the job scam, where scammers promise work in exchange for an upfront fee, or where “employers" ask for your bank account info under the guise of offering payment for services. By understanding different types of scams, you'll be able to better safeguard your sensitive information and protect yourself against fraud.

Every day, cybercriminals prey on those who are unaware, running scams that appear to offer easy money—or threaten severe penalties if you don't provide your personal information and/or funds. When fraudsters succeed, it is often because scams appear to be authentic, and people are caught off-guard. Although you can't prevent yourself from being a target of scams, you can protect yourself by staying alert and being aware of what to look out for. By being protective in the face of potential fraud, you will be better equipped to succeed.

To learn more about ways to securely bank and protect your accounts, visit Bank of Hawaii's online Security Center.