Customer Service

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We’re here to help, 24/7. You can get connected to our automated phone system, view common account support topics or contact us.

Get connected to our automated system.

Bankoh by Phone

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Activate your card

1-877-353-0956

Call now
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Mail your PIN

1-877-623-6970

Call now
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Reactivate your card

1-877-406-2051

Call now
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Balance & transaction history

1-877-406-2045

Call now
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Transfers & payments

1-877-406-2047

Call now
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Set travel notifications

1-877-623-7008

Call now
Account support

Account management

Access your account activity: 

 

Check your account balance:

 

Receive fee and rate information:

Payments and statements

Automatically pay your bills (e.g., utility bills, loans):

 

Canceling an automatic payment:

 

Stop payment of a preauthorized transfer:

 

Transfer money between accounts:

 

View or order monthly statements:

 

Tax statements:

Call our 24-hour customer service center at 643-3888 or toll-free at 1-888-643-3888 for your 1098 and 1099-INT tax form information.

Checks

Reordering checks:

  • If you need to reorder checks, you can do it quickly and securely online if you have placed an order within the past 48 months. If you have not placed an order within the past 48 months or if your name or address has changed, please visit a Bank of Hawaii branch

Reorder checks online

 

Verifying if your checks have cleared:

Unauthorized transactions

Use any of the following methods to report an unauthorized transaction for ACH or debit card transactions.

  • Call us at:

In Hawaii:  Call our 24-hour customer service center at 643-3888. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888

In U.S. Mainland and Canada:  Call our 24-hour customer service center toll-free at 1-888-643-3888. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888

In Guam and Saipan:  Call our 24-hour customer service center toll-free at 1-877-553-2424. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888

In Palau:  680-488-3338

For ACH transactions

In Hawaii: Bank of Hawaii, ACH Operations 121, P.O. Box 71160, Honolulu, HI 96807-1160.

In U.S. Mainland and Canada: Bank of Hawaii, ACH Operations 121, P.O. Box 71160, Honolulu, HI 96807-1160.

In Guam and Saipan: Bank of Hawaii, ACH Operations 121, P.O. Box 71160, Honolulu, HI 96807-1160.

In Palau: Bank of Hawaii, Koror Branch, P.O. Box 340, Koror, Republic of Palau, 96940.

For debit card transactions

In Hawaii: Bank of Hawaii, Dispute Processing Center 266, P.O. Box 71160, Honolulu, HI 96807-1160.

In U.S. Mainland and Canada: Bank of Hawaii, Dispute Processing Center 266, P.O. Box 71160, Honolulu, HI 96807-1160.

In Guam and Saipan: Bank of Hawaii, Dispute Processing Center 266, P.O. Box 71160, Honolulu, HI 96807-1160.

In Palau: Bank of Hawaii, Koror Branch, P.O. Box 340, Koror, Republic of Palau, 96940.

We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. Please provide us the following information:

  • Your name and account number
  • Describe the error or transfer you are questioning and explain as clearly as you can why you believe there is an error or why you need more information
  • Date and dollar amount of the suspected error

We will investigate your complaint and correct any errors promptly. If we take more than 10 business days to do this, we may provisionally credit your account for the amount in question so that you will have the use of the money during the time it takes to complete our investigation. A written statement may be required from you within this 10 business-day period in order to credit your account.

Routing number

Bank of Hawaii routing numbers:

Domestic Wires
All Bank of Hawaii Branches 121301028
   
International Wires (SWIFT Code)
All Bank of Hawaii Branches BOHIUS77
   
Electronic Debits / ACH
State of Hawaii Branches 121301028
Guam & Saipan Branches 121405018

The sample graphic below shows where the Bank of Hawaii routing number can also be found on your checks.

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24-hour customer service center

We’re always open.

In Hawaii
643-3888

In U.S. Mainland and Canada
1-888-643-3888

In Guam and Saipan
1-877-553-2424

In Palau
1-680-488-3338

 

TTY/TDD
1-888-643-9888

Hawaiian Airlines® Bank of Hawaii World Elite Mastercard®
1-866-250-2883

Hawaiian Airlines® Business Mastercard®
1-866-686-5229

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