Customer Service

How can we help?

Get help with your everyday banking needs.

Helpful Links

We've got tools and information to guide you—see how easy it is to get things done.

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Nearby locations

Find a nearby branch or ATM.

Find locations & hours
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FAQs

Get fast answers to frequently asked questions.

Get solutions
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Bankoh by Phone

Call our self-service line for 24/7 account management.

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Reorder checks

Order checks quickly and securely online.

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Unauthorized transactions

Report an unauthorized debit or ACH transaction.

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Common forms

Download forms for direct deposit, payments, and more.

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Reach us by phone

Connect with a specialist

Our specialists are available from 6 a.m. to 9 p.m. 7 days a week.

In Hawaii
808-643-3888

In U.S. Mainland and Canada
1-888-643-3888

In Guam and Saipan
1-877-553-2424

In Palau
1-680-488-3338

 

TTY/TDD
1-888-643-9888

Hawaiian Airlines® Bank of Hawaii World Elite Mastercard®
1-866-250-2883

Hawaiian Airlines® Business Mastercard®
1-866-686-5229

Other ways to connect

Live chat

Start a live chat through our mobile app, Monday to Friday, 7 a.m. to 4 p.m. HST, excluding holidays.

Book an appointment

Choose from in-person or phone appointments at a time and location that's convenient for you.

Send a message

Send us a message via our contact form and our customer service team will contact you shortly.

Recognize someone

Employee recognition

Do you know an outstanding Bank of Hawaii employee? If so, we would like to hear about it.

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Your Thoughts Count

We want to know your opinions and suggestions.

Security

Safe & secure—for you

Learn more about online security and ways to keep your money safe.

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