Safe and secure banking from home
Safe & secure—for you
We constantly strive to make improvements to our systems and processes to ensure the quality, safety, and integrity of your online banking experience.
We use the latest technology—including cryptographic techniques, firewalls, and trusted operating systems—to ensure that your digital transactions with us are secure and tamper-proof.
- We employ advanced electronic data encryption to provide privacy for the data flowing between your computer and our server.
- You will see a lock icon, usually located in the browser’s web address bar, which indicates that encryption is activated. If the icon appears to be unlocked, then encryption is not being used and the current session is not secure. Additionally, make sure that you are at boh.com.*
*If you would like to ensure that your connection is encrypted, click on the lock or key icon located in the address bar. You will generally be given the option to view information about the certificates. Once you click on that option, make sure that the certificate is issued to www.boh.com or cibng.ibanking-services.com. Every browser’s lock may look slightly different, or the lock itself may be located in a different position within the address bar.
Our Mobile Banking service utilizes best practices from online banking.
- Your account data is never stored on your device, and the information transmitted from the app to our server is secured with advanced electronic data encryption.
- You will automatically be signed out of your mobile banking session when your device is not in use.
- Only devices that you personally enroll in the service can access your accounts. If you are using a new device that has not been enrolled, you will be required to go through an extra validation step when signing on.
- In the event your device is lost or stolen, the service can immediately be disabled by logging into Bank of Hawaii Online Banking or by calling the customer service center at 808-643-3888 or toll-free at 1-888-643-3888.
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Links to other sites are provided as a service to you by Bank of Hawaii. These other sites are neither owned nor maintained by Bank of Hawaii. Bank of Hawaii shall not be responsible for the content and/or accuracy of any information contained in these other sites or for the personal or credit card information you provide to these sites.