Mobile and online banking
It's your time to upgrade
We're here to help
To begin your new Bank of Hawaii mobile and online experience, please download and log into our new app or log into boh.com. For more information and answers to frequently asked questions, please see below.
How do I upgrade?
Go to boh.com or download the “BOH Digital” app in your app store then log in using your existing credentials.
After logging in, you'll have to verify your account. We'll send you a one-time passcode (via text or phone call) to the phone number listed in your account.
Will there be a new Bank of Hawaii mobile app?
Yes! We’re excited to launch a new mobile app along with the new online banking experience. You’ll be able to download the new app as part of your upgrade. To continue to use mobile banking you will need to download the new app. The app is named “BOH Digital” and you can look for this icon in your app store:
You can download it directly here:
Once you’ve installed the new app and log in, we recommend deleting the old app. If you have automatic updates enabled on your device, the name of the “BOH Digital” app will automatically update to “BOH” when we officially launch the new platform to the public.
Is there anything I need to do before downloading the app?
To ensure the mobile app works as expected, we recommend making sure your phone is up-to-date with any software updates before downloading the new mobile app.
What changes are included in this upgrade?
In the new mobile and online experience, you’ll have access to personalized financial insights, budgeting and finance management tools, personalization options, and have a streamlined experience between mobile and online! But don’t worry—your account preferences, automatic payments, and scheduled transfers/transactions will not be impacted.
I forgot my username and/or password. How do I reset it?
Recover your username or reset your password here. Once you have your username and password, you'll be able to log in through BOH.com or the new Bank of Hawaii mobile app.
I didn't receive my one-time passcode. What do I do?
Your contact phone number might be out of date. Please reach out to our Customer Service Center or visit a nearby branch and our team will be happy to assist.
I connect my Bank of Hawaii account(s) to other online financial platforms (e.g., Mint, QuickBooks). Will it still be connected?
You may need to reconnect your Bank of Hawaii accounts to third-party providers such as Mint or QuickBooks once you complete your upgrade to the new mobile and online experience.
If I have a Bankoh Business Connection (BBC) account, will I be affected by this upgrade?
No. The way you access and manage Bankoh Business Connection accounts will not change with this upgrade.
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