Our postal address is:
P.O. Box 2900
Honolulu, HI 96846-6000
Contact us for more information or call our 24-Hour Customer Service Center: 643-3888
Thank you for visiting Bank of Hawaii Corporation’s website. We understand the importance of customer privacy and want you to know what information is collected online and how we use it.
When you supply us with your postal or e-mail address or telephone number online, via boh.com or third party sites such as Facebook®, Twitter® and other social media sites, you may receive periodic mailings, e-mails or telephone contact from us with information on new products, services or upcoming events. If you do not wish to receive such mailings or contact, please call us or write us at the telephone number or address shown on your account statement. Please provide us with your exact name, street and e-mail address. You may also request to unsubscribe from future marketing e-mails only from the e-mail itself by clicking the “unsubscribe” link that is included in every marketing e-mail.
Even if you make this choice, we may still send you e-mail to deliver your statements (which may include marketing materials) or give you account-related notices or other information.
For inquires sent to us by e-mail and/or responses we send to you via e-mail, we preserve your e-mail address, our response and the original content of your e-mail for a period of time so we can efficiently handle any follow-up questions you may have. We also do this for legal, regulatory and account servicing requirements. Regular Internet e-mail is not a secure form of communication. Any information sent via e-mail should be of a non-sensitive and non-confidential nature. Submitting information via one of our online contact forms is secure as we employ encryption.
In addition, certain applications on mobile devices may transmit information to us when you request information from the application. For example, when searching for a nearby ATM, your mobile device may transmit your current location to provide ATMs near your current location.
While you are logged on viewing your account information or conducting online transactions with Bank of Hawaii Corporation, we recommend that you do not access other websites during your online session. Always exit from your online session with Bank of Hawaii Corporation before moving to or accessing other websites and prior to turning off your computer. Some browsers allow you to reject cookies. However, if you set your browser to reject cookies, you may find that you are unable to conduct your online transactions with Bank of Hawaii Corporation. If you choose to NOT accept cookies while accessing web pages on the Internet, we suggest that you enable acceptance of cookies when you are logged onto your online session with Bank of Hawaii Corporation. For detailed instructions on enabling and disabling cookies, refer to your web browser’s online HELP menu or user manual.
Bank of Hawaii uses the service of web analytic firm Adobe Analytics to track and report on advertising and marketing on boh.com and from third party websites.
Our web servers automatically collect limited information about your computer configuration and browsing activity when you visit our site. This information includes the browser software that you use, the operating system of your computer, the resolution of your computer monitor, the speed of your Internet connection, the website that referred you to our site and/or the search terms you entered into a search engine to reach our site, etc. We use this information to make our website as useful as we can for as many users as possible.
The information you provide from surveys and promotions will be used for internal marketing and for developing information that you may find useful. Additionally, we may inform you if a particular account or service would benefit you based on the information submitted.
We may occasionally run contests on our site and ask visitors for contact information (such as e-mail address or telephone number). Participation in these contests is not mandatory. However, if you choose to participate, we may send you information about the contest and our company. If you have participated in a past contest but no longer wish to remain on our contact list, please call us or write us at the telephone number or address shown on your account statement. Please provide us with your exact name, street and e-mail address.
If you are a current e-Bankoh online banking customer, you can provide updated contact information through our website. If you are not an online banking customer, please visit a convenient branch.
We do not use the website to knowingly solicit personal information from children under the age of thirteen (13) without parental consent. We request that such individuals not provide personal information through our site. For additional information regarding the Children's Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission website.
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