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Customer Service

Prevent ID Theft

Learn how you can protect your identity.

Identity Theft

The fraudulent use of an individual’s personal identifying information to commit a financial crime like credit card, check, loan, or mortgage fraud is commonly referred to as “identity theft.”

Identity theft has become the fastest-growing crime in our nation today. It claims 500,000 to 700,000 new victims each year, according to the Privacy Rights Clearinghouse. And it happens very easily because every identifying number you possess (e.g. Social Security, credit card, date of birth, driver's license, telephone, bank account) could be used to unlock your funds for someone else to use.

Minimize Your Risk of Identity Theft:

  • Shred all personal documents and unwanted mail - Destroy any unneeded financial documents such as bank statements or invoices before disposing of them.
  • Report lost or stolen cards or checks immediately - Review new cards or checks to make sure none have been stolen in transit.
  • Protect your Social Security, account numbers, and other personal information - Do not give out personal information unless you are sure of whom you are dealing with. Do not put your Social Security number on your checks.
  • Guard your PINs - Be creative when selecting your PIN (Personal Identification Number). Don’t use birth dates, part of your Social Security number, address, or children’s or spouse’s names. Memorize your PINs and don’t write them down for others to find.
  • Review your monthly account statements as soon as you receive them - Investigate any suspicious transactions before fraud can occur. Be aware of billing cycles and be sure to call us if you stop receiving your regular mailings.
  • Protect your mailbox - If your residential mailbox is not secure, don’t put outgoing mail in the box. Drop it into a secure, official Postal Service collection box. Promptly pick up incoming mail or obtain a secure postal mailbox.

What to Do if Someone Steals Your Identity:

Sometimes an identity thief can strike even if you’ve been very careful about protecting your personal information. If you suspect that your personal information has been stolen and used to commit fraud or theft, take action immediately to minimize the damage to your personal funds and financial accounts, as well as your reputation.

To assist, we’re created the following informational packets for you to download and use:

Customer Care Kit 

  • Identity Theft Victim Checklist
  • Identity Theft Victim Worksheet
  • Sample Letters

ID Theft Affidavit Packet 

  • Instructions for Completing the ID Theft Affidavit
  • ID Theft Affidavit

If at anytime you receive an e-mail, voicemail or text message that is questionable, please contact our Customer Service Center at 1-888-643-3888 for verification.

If you are the recipient of e-mail phishes, please forward them to emailfraud@boh.com so that we can investigate them and take proper action. To help aid investigation, please do not change the subject line or edit the e-mail in any way. You should delete the e-mail immediately afterward; do not respond to it or click on any of the links in the e-mail message. If you clicked on a link or attachment, immediately scan your computer for malware.

More resources:

If you have questions or need more information, contact your Bank of Hawaii relationship officer or the Customer Service Center at 1-888-643-3888 (TTY 1-888-643-9888).

To view and print PDF files, please download the free Adobe Acrobat Reader.