In U.S. Mainland and Canada
In Guam and Saipan
In American Samoa
Learn how you can protect your identity.
The fraudulent use of an individual’s personal identifying information to commit a financial crime like credit card, check, loan, or mortgage fraud is commonly referred to as “identity theft.”
Identity theft has become the fastest-growing crime in our nation today. In 2015, Identity Theft claimed 13.1 million victims, with fraud amounts totaling $15 billion dollars contributing to a $112 billion over the past 6 years according to the Insurance Information Institute. And it happens very easily because every identifying number you possess (e.g. Social Security, credit card, date of birth, driver's license, telephone, bank account) could be used to unlock your funds for someone else to use.
Sometimes an identity thief can strike even if you’ve been very careful about protecting your personal information. If you suspect that your personal information has been stolen and used to commit fraud or theft, take action immediately to minimize the damage to your personal funds and financial accounts, as well as your reputation.
To assist, we’ve created the following informational packet for you to download and use:
If at anytime you receive an e-mail, voicemail or text message that is questionable, please contact our 24-Hour Customer Service Center: 643-3888 or Toll-free: 1-888-643-3888 for verification.
If you are the recipient of e-mail phishes, please forward them to firstname.lastname@example.org so that we can investigate them and take proper action. To help aid investigation, please do not change the subject line or edit the e-mail in any way. You should delete the e-mail immediately afterward; do not respond to it or click on any of the links in the e-mail message. If you clicked on a link or attachment, immediately scan your computer for malware.
If you have questions or need more information, contact your Bank of Hawaii relationship officer or our 24-Hour Customer Service Center: 643-3888 or Toll-free: 1-888-643-3888 (TTY 1-888-643-9888).