call

In Hawaii
643-3888

In U.S. Mainland and Canada
1-888-643-3888

In Guam and Saipan
1-877-553-2424

In American Samoa
684-633-2872

In Palau
680-488-3338

TTY/TDD
1-888-643-9888

WE'RE ALWAYS OPEN

1-888-643-3888

Call toll-free, 24x7

Customer Service

Equifax Security Breach 2017

Equifax is a consumer credit reporting agency, and considered one of the three largest American credit agencies, along with Experian and TransUnion. On Thursday, Sept. 7, 2017, Equifax announced a data breach that exposed personal information, which included names, addresses, birth dates, and Social Security numbers, of 143 million Americans.

While Bank of Hawaii was not breached, we want to inform you of several steps you may take to secure your information, as well as answer some questions you might have.

Q: How do I know if my personal information has been compromised because of the Equifax breach?
A: Equifax has set up a dedicated website: equifaxsecurity2017.com that allows you to determine if your information has been potentially impacted and to sign up for credit file monitoring and identity theft protection, called TrustedID Premier. At the bottom of the screen, click on “Check Potential Impact,” input your last name and the last six digits of your Social Security number, and follow the instructions to complete the process.

Regardless of whether or not you discover your information has been affected, everyone is permitted to sign up for one free year of credit monitoring and identity theft protection with Equifax. To register for TrustedID Premier, click on “Enroll” at the bottom of the screen, then follow the instructions. You will be required to provide a valid email address and additional information to verify your identity. A few days after enrolling, you will receive an email with a link to activate your TrustedID Premier account. Please note that the enrollment period ends on November 21.

If you have additional questions, you may call Equifax’s call center at (866) 447-7559. The call center is open seven days a week from 7 a.m. to 1 a.m. Eastern time. Equifax has informed the public that while they are experiencing high call volumes, the company is working hard to respond to all inquiries.

Q: How does TrustedID Premier work?
A: According to Equifax, TrustedID Premier includes monitoring reports generated by Equifax, Experian and TransUnion. Through TrustedID Premier, you have the ability to lock and unlock Equifax credit reports with a credit freeze, identity theft insurance and Social Security number monitoring.

After the one free year of credit monitoring is up, you may continue your TrustedID Premier account. You will need to sign up again to extend coverage, as you will not be automatically enrolled.

Q: What other steps can I take?
A: The Equifax data breach highlights the importance of reviewing financial information. While nothing is tamper-proof, there are a number of steps that you can take to help reduce the chance of being be a victim of fraud or electronic theft. Visit Bank of Hawaii’s Fraud Protection page for more information.

To protect yourself against fraud, we encourage you to make it as difficult as possible for criminals to use your information and make fraudulent charges or take out new credit accounts. Here are some additional steps you may want to consider:

  • Fraud alerts: Putting a temporary fraud alert on your credit report can make it harder for an identity thief to open more accounts in your name. When you have an alert on your report, a business must verify your identity before it issues credit, so it may try to contact you. The initial alert stays on your report for at least 90 days, and you may renew it after the 90 days is up. When you alert one bureau, it is required to automatically alert the other two.
  • Credit freezes: A credit freeze restricts access to your credit report, which makes it difficult for a thief to take out lines of credit in your name. Keep in mind that when your credit is frozen, creditors can’t get access to your credit file and will refuse to open accounts. This also means you also can’t open any new credit accounts or take out loans. And a credit freeze won’t prevent a thief from making changes to your existing accounts. If you are planning to apply for credit with a new financial institution, open a new bank account, apply for a job, rent an apartment or buy insurance, you will need to unlock the credit freeze. You will need to contact each of the three credit bureaus to submit a credit freeze:
  • Credit reports: Before freezing your credit reports, you may want to check them first. By law, you are entitled to one free copy of your credit report from each of the major credit agencies once every 12 months. You may request the reports at annualcreditreport.com or by calling toll-free (877) 322-8228. It is a good habit to start checking your credit report on a regular basis as part of your financial routine.
  • Bank and credit card statements: Review your financial statements regularly and look for any transaction that seems incorrect. The sooner you detect a problem, the sooner you are able to report and stop potential fraud.
  • Update contact information: Customers should also make sure their contact information is current with Bank of Hawaii. It is important for your information (home/cell phone number, email, mailing address) to be current in case Bank of Hawaii needs to notify you.