BUSINESS SERVICES

Business solutions to help your business grow.

SMALL BUSINESS BANKING SOLUTIONS

Here's all our small business services

Offering business solutions from payroll services to card processing so you can focus on growing your business and less time running your business.   

Small business services

Payroll services

Let us free you up to run your business. With Bank of Hawaii’s payroll services1, you can forget about chores like payroll processing, tax filing, and W-2 preparation, leaving you free to attend to the more important job of running your business. Just submit your payroll data to us and we’ll do the rest.

1Application and credit approval required.

 

Card processing

Set up your business to accept customer credit or debit cards for purchases. You'll be able to increase your sales, control accounts receivables and save on costs associated with customer inconvenience and accounting systems. 

Retirement plans

Business depository

Make your business deposits after-hours at one of our depository locations nearest you.

Wire transfers

Move money out of state or around the world. With Bank of Hawaii’s Wire Services, you will have access to the Fedwire System for domestic transfers and with partner institutions around the world, to ensure that your funds are quickly placed wherever you need them.

Merchant services

Credit cards

Let us set you up to collect payments from all major credit card brands including Visa, MasterCard, American Express, and Discover Network (includes UnionPay, Diner’s Club, and JCB).

Debit cards

Debit cards are linked directly to a customer’s checking or other deposit account. Your customers will benefit by being able to pay quickly as well as make fewer trips to the ATM.

Gift cards

Prepaid gift cards mean money to invest in your business today. At Bank of Hawaii, we make it simple and easy to choose a program that best suits your business’ needs.

Wireless processing

Our wireless terminals process card swipe transactions almost anywhere in Hawaii. You can also use our DialPay service to process payments over any phone.

Dynamic currency conversion

A payment solution that recognizes foreign credit cards at the point-of-sale.  This solution identifies the cardholder’s home currency and offers customers the choice of paying in US Dollars or the cardholder’s currency. Available in 25 currencies including the Japanese Yen and the European Euro.

Questions?

How do I order supplies?

Merchants have several options, including calling 1-800-279-4195 (option 2) or by ordering online through a vendor of their choice. Shipping and handling costs may vary.

What are my fees?

There are costs associated with payment card acceptance that include monthly terminal fees, if applicable, and a monthly discount fee. Contact us at 1-800-279-4195 to determine your specific fees.

What is a discount fee?  

A discount fee is the cost charged to you for collecting, assessing, approving, processing and settling your organizations’ payment card transactions. This fee is typically a percentage of the credit card or debit sales amount and is collected on the first of the month for the preceding month's sales. Contact us at 1-800-279-4195 to discuss your discount fee.

What kind of cards can I accept?  

The most common types of cards that can be accepted are: Visa, MasterCard, American Express, Discover, JCB, Diners Club, and Union Pay.

Why do I have to fill out an application and why do you need to check my credit?

A merchant account is in essence an open-ended line of credit. An application is needed so that we can review and verify the information you provide on your business. 

Can out-of-state and internationally-based merchants open a Bank of Hawaii Merchant account?  

Yes. For consideration, out-of-state and internationally-based merchants must have a physical address location in Hawaii. Additionally, the merchant must be registered with the State of Hawaii Department of Commerce and Consumer Affairs to do business in Hawaii. They also must include compliance to United States Federal regulations such as the Patriot Act and OFAC.

When will my new equipment arrive?  

Upon approval of your new Bank of Hawaii Merchant Service account, it will take between 3 to 5 business days for your equipment to be delivered to you.

How can I get more information about your services? 

You can call us at 1-800-279-4195, or fill out the contact us form below. For escalations, please call (808) 694-7300.

How do I order supplies?

Merchants have several options, including calling 1-800-279-4195 (option 2) or by ordering online through a vendor of their choice. Shipping and handling costs may vary.

What are my fees?

There are costs associated with payment card acceptance that include monthly terminal fees, if applicable, and a monthly discount fee. Contact us at 1-800-279-4195 to determine your specific fees.

What is a discount fee?  

A discount fee is the cost charged to you for collecting, assessing, approving, processing and settling your organizations’ payment card transactions. This fee is typically a percentage of the credit card or debit sales amount and is collected on the first of the month for the preceding month's sales. Contact us at 1-800-279-4195 to discuss your discount fee.

What kind of cards can I accept?  

The most common types of cards that can be accepted are: Visa, MasterCard, American Express, Discover, JCB, Diners Club, and Union Pay.

Why do I have to fill out an application and why do you need to check my credit?

A merchant account is in essence an open-ended line of credit. An application is needed so that we can review and verify the information you provide on your business. 

Can out-of-state and internationally-based merchants open a Bank of Hawaii Merchant account?  

Yes. For consideration, out-of-state and internationally-based merchants must have a physical address location in Hawaii. Additionally, the merchant must be registered with the State of Hawaii Department of Commerce and Consumer Affairs to do business in Hawaii. They also must include compliance to United States Federal regulations such as the Patriot Act and OFAC.

When will my new equipment arrive?  

Upon approval of your new Bank of Hawaii Merchant Service account, it will take between 3 to 5 business days for your equipment to be delivered to you.

How can I get more information about your services? 

You can call us at 1-800-279-4195, or fill out the contact us form below. For escalations, please call (808) 694-7300.

OTHER RESOURCES TO MAKE MANAGING YOUR BUSINESS SIMPLE AND EASY

Basics of eCommerce

  • What is eCommerce?  eCommerce, or electronic commerce, is a sales transaction that is conducted over the Internet or other telecommunications network.

 

  • What is a payment gateway?  A payment gateway is a connection between Bank of Hawaii and your website. It’s the technology that authorizes, settles, and manages payment card transactions online. When your customer makes an online purchase, the information from your web site must be sent through a payment gateway before an authorization is obtained, and Bank of Hawaii must settle any funds through the gateway once an authorization is received.

 

  • What is the difference between a payment gateway and a shopping cart?  A payment gateway facilitates the “checkout” process and takes the place of a card swipe terminal. It takes the customer’s card data from the merchant’s website or internet browser and securely sends that information to Bank of Hawaii for processing. A shopping cart is a software program that allows customers to select and list multiple products prior to the “checkout” process.

 

  • Why do you ask an internet only merchant to have a business phone number listed in the local directory assistance?  It is recommended that all our merchant accounts have a business phone number listed in local directory assistance as we want to ensure your customers can reach you by phone in case they cannot reach you by email. Having easily accessible contact information can help to minimize disputes, since a customer may be able to more quickly and effectively resolve any billing concerns.

 

  • Why do I have to post a refund/service/return policy?  The payment card companies mandate that you must post your refund/service/return policy. We also want to make sure your customers understand your return policy in the event that they are unhappy with your product or service. 

 

  • What is an electronic check?  An electronic check is another Internet purchase type. It works just like a paper check, except it is processed electronically and it clears faster than a paper check. 

 

  • Why should I offer electronic check processing as a payment option?  Allowing electronic checks enables another payment method for customers. Customers may not wish to use payment cards, or may not have one, so allowing electronic checks provides a safe, cost effective alternative payment option.

 

  • Can I manually process transactions?  Yes, you can manually process transactions with the use of a virtual terminal.

About virtual terminals

  • What is a virtual terminal?  A virtual terminal is a browser-based application to process payments over the internet. A virtual terminal allows you to accept cards from customers over the phone, fax, or mail by manually entering card transaction data. It provides a simple way for you to do eCommerce without website integration with a payment gateway.

 

  • Does a virtual terminal have an auto-settle function?  Yes

 

  • Does a virtual terminal check AVS on the authorization?  Yes

 

  • Can you import or export transaction data with a virtual terminal? Yes

Being PCI compliant

Payment Card Industry Data Security Standard (PCI DSS)

PCI DSS Compliance is managed and maintained by the PCI Security Standards Council. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard established to help organizations protect customer payment card data. PCI DSS is applicable to all merchants who accept payment cards bearing the logos of Visa®, MasterCard®, American Express®, Discover®, or JCB®.

 

In accordance with the requirements of the payment brands listed above, Bank of Hawaii requires merchants to comply with PCI DSS. By demonstrating compliance with PCI DSS, your organization can attain safe harbor and be exempt from fines and penalties should a cardholder data compromise event occur involving your organization or your organization’s service provider. Your organization’s ability to process credit card transactions may be affected if you are not in compliance with PCI DSS.

 

How do I become PCI Compliant?
A Qualified Security Assessor (QSA) recognized and certified by the PCI Security Standards Council to perform their PCI security assessments and Reports on Compliance (ROC) is required to validate PCI Compliance. Bank of Hawaii is partners with First Data® to offer Clover Security PCI Rapid Comply in which qualifying Bank of Hawaii Merchant Services customers can comply with the PCI Data Security Standard. Their "Site Certification" program provides full merchant compliance and automatic reporting to Bank of Hawaii. Full compliance includes either Annual or Quarterly Security Testing of your Internet connections and the completion of a Self-Assessment Questionnaire.

 

If you choose to use a different QSA for PCI compliance validation, you must still provide your compliance certificate to First Data:

 

Qualifying Bank of Hawaii Merchant Services customers may enroll in the Clover PCI Rapid Comply program at no additional cost. To enroll in the program, visit their website at www.cloversecurity.com as soon as you receive your welcome email.

When enrolling, please have your list of IP addresses (if applicable). Knowledge of your card acceptance equipment and software will speed the enrollment process. Enrollment takes approximately 10 minutes.

Notice: Bank of Hawaii Merchant Services customers may be contacted by email, phone or mail regarding enrollment in a Site Certification Program and validating compliance with the Payment Card Industry Data Security Standard. If you have any questions, please call Bank of Hawaii Merchant Services at (808) 694-7300.

 

Where can I find additional information on PCI Standards?
For more information about the PCI Data Security Standard, please contact Bank of Hawaii Merchant Services at (808) 694-7300. The following resources are also available:

 

PCI Security Standards Council: https://www.pcisecuritystandards.org/faqs

Visa: https://usa.visa.com/support/small-business/security-compliance.html

Mastercard: https://www.mastercard.us/en-us.html

Protecting against fraud

  • What is fraud?  Fraud is an occurrence where the cardholder certifies he or she did not authorize or participate in a sales transaction or someone unknown to the cardholder misrepresented the cardholder’s identity or financial status to obtain the payment card used.

 

  • Who is liable? Will I suffer a loss when fraud occurs?  The merchant must perform certain activities to protect against fraudulent use of a payment card at their organization. A Bank of Hawaii Merchant Services Sales Officer can assist you in setting up the optimal preventive measures at the time of terminal installation. Please note, a card-not-present sale is more risky and losses are more likely to occur in comparison to a face-to-face card transaction.

 

  • What are some fraud prevention tools?  A Bank of Hawaii Sales Officer can assist you in better understanding what fraud prevention tools are available to your industry. These tools include systems such as the Address Verification System (AVS), which helps card-not-present merchants match an order address with a card’s billing address, to verify CVV/CVC codes (the security codes printed on the card), as well as procedures for accepting cards and what to do if you suspect a fraudulent transaction occurred or is occurring.

Understanding dispute resolution

  • How does dispute resolution work?  When an issuer needs to request additional information about a transaction and/or return a transaction to Bank of Hawaii, payment card companies have dispute resolution processes which provide their members the means to correct errors and resolve disputed transactions.

 

  • What is presentment?  Presentment is the normal way Bank of Hawaii passes on the transaction to the cardholder’s bank. The payment card company credits Bank of Hawaii and debits the cardholder’s bank.

 

  • What is a chargeback?  A chargeback is a dispute of a purchase that has already been charged to a customer’s account that can result in a return of funds. As a merchant, in order to respond to chargebacks in a timely manner, we recommend using our dispute management tool located in your myclientline.net portal.

Clover

Your all-in-one payment processing system combined with a fully-customizable suite of Business Management Solutions.
INSIGHTS

Growing a business with a partner that gets you

Clothing designers Allison Izu Song and Summer Shiigi came to fashion from two different routes. Song knew she wanted to become a fashion designer from a young age and began following that passion in high school. Her collaborative partner, Shiigi, entered the clothing industry later in life, from the retail side.

Partners in fashion article

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