Bank of Hawaii e-Sign agreement

Add Online Documents

Please take a moment to review the Terms and Conditions presented below. This document forms the basis of the agreement between you and Bank of Hawaii and supplements your Consumer Account Agreements and Disclosures and e-Bankoh Consumer Agreement and Disclosure Statement or your Business Account Agreements and e-Bankoh for Business Agreement. It is important that you understand both the benefits we provide as well as our limitations.

Terms and Conditions

These Terms and Conditions may be updated from time to time. Upon any change in the Terms and Conditions, we will notify you as required by law. When you agree to accept online documents, you also agree that we can notify you of these changes electronically. Your continued use of this service thereafter constitutes an acceptance of the changes and an agreement to be bound by said changes. If you do not agree to the changes, you agree to discontinue your use of the service and to cancel your enrollment.

1. Acceptance of Terms:

  • When you check the box on the "Change Document Delivery Method" page, you agree to the Terms and Conditions stated below.
  • If you do not agree to all of the Terms and Conditions, please close this page then return to the Financial Center page.

2. Services:

Bank of Hawaii currently provides an Online Documents Service that enables e-Bankoh customers the option to view their deposit account statements, certain deposit notices, and tax form online “Online Documents”. If you enroll to receive these documents online, you will no longer receive paper versions of them in the mail. If you would like a paper copy of an Online Document please contact us at the numbers listed at the end of this agreement or visit a branch. You may be assessed the standard service fee for this request. See your Deposit Account Fee Schedule.

Current deposit notices include: overdraft, and inactive account.

Current tax forms include 1098 Mortgage Interest Statement for your home equity line or loan, 1099-INT Interest Income, 1099-OID Original Issue Discount, and 1099-R Distributions From Pensions, Annuities, Retirement or Profit-Sharing Plans, IRAs, Insurance Contracts, etc. Enrollment to receive online tax forms is limited to the primary owner of the account.

Please note that additional online documents may be available in the future without prior notice to you.

e-Bankoh will retain up to 24 months of statements and/or notices for you to view online. Tax forms are retained up to 2 years. Online Documents can be printed and/or saved to your PC.

You agree to provide Bank of Hawaii with a valid and current email address. We will consider your most recently provided e-mail address as your current e-mail address. If there is any change to irregularity in the mailing, email address or other particulars relevant to this agreement, you have the responsibility to immediately notify Bank of Hawaii of such change or irregularity.

A. Service Limitations

We will try very hard to make your experience with our Service a productive one. However, we cannot always foresee or anticipate technical or other difficulties. These difficulties may result in loss of data, personalization settings or other service interruptions. For this reason, you agree that the Services is provided "AS-IS", without warranties of any kind. We do not assume responsibility for timeliness, deletion, missed delivery, or failure to store any user data, communications or personalization settings.

B. Service Changes and Discontinuation

Bank of Hawaii reserves the right to change or discontinue, temporarily or permanently, the Service at any time without notice. You agree that Bank of Hawaii will not be liable to you or any third party for any modification or discontinuance of the Service.

C. Privacy

Bank of Hawaii respects your privacy. The information you provide enables us to provide the Service to you. It also enables us to give you updates about our Service.

Click to view the Bank of Hawaii Privacy Policy for Consumer customers.

D. Cancellation

You may cancel some or all of your Online Documents at any time by going to the “Change document delivery method” link in e-Bankoh, which can be found on the "Customer Service" tab.

When Online Statements are cancelled, existing statements in e-Bankoh will be deleted and paper statements will resume at the next statement cycle date. Please note that fees for paper statements may apply. Please see your Fee Schedule for details. When Online Notices are cancelled, existing online notices in e-Bankoh will be deleted and you will start to receive paper notices in the mail. When Online Tax Forms are cancelled, existing online tax forms in e-Bankoh will be deleted and you will start to receive tax forms in the mail.

E. Obey the Law

You agree not to use the Service for illegal purposes or for the transmission of material that is unlawful, harassing, libelous (untrue and damaging to others), invasive of another's privacy, abusive, threatening, or obscene, or that infringes the rights of others.

F. Other Account Related Information

Your paper statements often include Bank of Hawaii account or service notices or regulatory information, otherwise known as statement inserts. When you agree to accept electronic statements, you also agree to receive other notices by electronic delivery, which can be accessed by clicking on the Inserts link that is located above your bank statement to view important information about your Bank of Hawaii account.

G. Fees

There is currently no charge for the Service. We will notify you as required by law when a fee for the Service will take effect.

H. Your Duty (Responsibility) to Examine Your Statements and Your Notices

You agree to examine and view online the statement(s) in a timely and prompt manner. If there is a delay or failure in the delivery of the statement(s) (Non-Receipt) or there is an error, irregularity, discrepancies, claims or unauthorized debits or items "Errors" appearing in the Statement(s), you shall notify Bank of Hawaii no later than 60 days after we sent you the FIRST statement on which the error or problem appeared by sending to Bank of Hawaii an email, secured message via e-Bankoh, or calling Bank of Hawaii's Bank by Phone at 1-888-643-3888. If you fail to do so, you may become responsible for the losses resulting from such failure.

3. Additional Terms and Conditions

A. Disclaimer of Warranties

You expressly understand and agree that:

Your use of the Service is at your own risk. The Service is provided on an "as is" and "as available" basis. Bank of Hawaii expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement

Bank of Hawaii makes no warranty that

i. The Service will meet your requirements.

ii. The Service will be uninterrupted, timely, secure, or error-free.

iii. The results that may be obtained from the use of the Service will be accurate or reliable.

iv. The quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations.

v. Any errors in the technology will be corrected.

Any material downloaded or otherwise obtained through the use of the Service is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information whether oral or written, obtained by you from Bank of Hawaii or through or from the service will create any warranty to the extent that any part of this section is not consistent with any other part of these terms and conditions, then this section will control.

B. Limitation of Liability

You agree that the Bank of Hawaii will not be liable for any harms, which lawyers and courts often call direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if Bank of Hawaii has been advised of the possibility of such damages, resulting from:

vi. The use or the inability to use the Service.

vii. The cost of getting substitute goods and Services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service.

viii. Unauthorized access to or alteration of your transmissions data.

ix. Statements or conduct of anyone on the Service.

x. Any other matter relating to the Service.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

C. Indemnification

You agree to protect and fully compensate the Bank of Hawaii and its affiliates, and service providers from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorney fees) caused by or arising from your use of the Service, your violation of the Terms and Conditions or your infringement, or infringement by any other user of your account, of any intellectual property or other right of anyone.

D. Other

This agreement cannot be changed or any of Bank of Hawaii's rights waived unless Bank of Hawaii agrees in writing or you continue using the Service following receipt of notice of any changes proposed by Bank of Hawaii. This agreement is personal to you and you may not assign it to anyone. All notices to you shall be in writing and shall be made either via email, conventional mail, e-Bankoh Bank Mail at Bank of Hawaii's discretion. Bank of Hawaii may broadcast notices or messages through the Service to inform you of changes to the Terms and Conditions, the Service, or other matters of importance; such broadcasts shall constitute notice to you. All notices to Bank of Hawaii must be made in writing. If any provision of these Terms and Conditions is held to be unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. The laws of the State of Hawaii apply to this agreement. These Terms and Conditions are the entire understanding between you and Bank of Hawaii on the Service.

Rev. 10/2020 

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