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About Contactless Cards

What are contactless cards?

Contactless cards use near field communication (NFC) to securely complete payments at a contactless-enabled merchant terminal.

How do I know if a merchant terminal is contactless enabled?

Contactless symbolLook for the Contactless Symbol on merchant terminals to determine if they are capable of accepting contactless payments. You can make a contactless payment with your contactless card wherever you see the symbol.

How to Pay Touch-Free With Your Contactless Debit Card (video)

How do I use my card if the terminal doesn’t have the Contactless Symbol?

If the terminal doesn’t have the contactless symbol, you can use your card by inserting or swiping your card as you would normally do.

Are contactless payments secure?

Yes, the security level of a contactless payment is the same as contact chip cards. Each transaction creates a one-time code that can be used one time and one time only.

What are contactless cards?

Contactless cards use near field communication (NFC) to securely complete payments at a contactless-enabled merchant terminal.

How do I know if a merchant terminal is contactless enabled?

Contactless symbolLook for the Contactless Symbol on merchant terminals to determine if they are capable of accepting contactless payments. You can make a contactless payment with your contactless card wherever you see the symbol.

How to Pay Touch-Free With Your Contactless Debit Card (video)

How do I use my card if the terminal doesn’t have the Contactless Symbol?

If the terminal doesn’t have the contactless symbol, you can use your card by inserting or swiping your card as you would normally do.

Are contactless payments secure?

Yes, the security level of a contactless payment is the same as contact chip cards. Each transaction creates a one-time code that can be used one time and one time only.

About Bank of Hawaii’s approach to contactless cards

When will I receive my Bank of Hawaii contactless debit card?

As long as we have your valid mailing address on file at the time of mailing, all cardholders will receive their new contactless debit cards by the end of April. We will send an email to the email address we have on file notifying you that your card has been mailed.

To verify we have the correct email and mailing address on file for you, Log in to e-Bankoh and verify your Contact Information and Street Address on the Customer Service tab.

Do I need to request a contactless card?

If you’re an existing Bank of Hawaii debit cardholder, there’s no need to request a contactless card. We will begin issuing contactless cards beginning this spring. You will receive an email once your card has been mailed. 

Why did I receive a contactless card?

Bank of Hawaii is sending all of its debit cardholders a contactless debit card because it’s a safer, simpler, more secure way to pay.

What if I received a new contactless card and I don’t want to use it?

If you prefer not to use the contactless feature, you can continue to use the chip and magnetic stripe payment methods on the card.

How do I activate my new contactless card?

The easiest way to activate your card is by calling our automated system at 1-877-353-0956.

When will I receive my Bank of Hawaii contactless debit card?

As long as we have your valid mailing address on file at the time of mailing, all cardholders will receive their new contactless debit cards by the end of April. We will send an email to the email address we have on file notifying you that your card has been mailed.

To verify we have the correct email and mailing address on file for you, Log in to e-Bankoh and verify your Contact Information and Street Address on the Customer Service tab.

Do I need to request a contactless card?

If you’re an existing Bank of Hawaii debit cardholder, there’s no need to request a contactless card. We will begin issuing contactless cards beginning this spring. You will receive an email once your card has been mailed. 

Why did I receive a contactless card?

Bank of Hawaii is sending all of its debit cardholders a contactless debit card because it’s a safer, simpler, more secure way to pay.

What if I received a new contactless card and I don’t want to use it?

If you prefer not to use the contactless feature, you can continue to use the chip and magnetic stripe payment methods on the card.

How do I activate my new contactless card?

The easiest way to activate your card is by calling our automated system at 1-877-353-0956.

How to use your contactless card

What is the best way to position the contactless card when making a payment?

The card should be within 1-2 inches of the Contactless Symbol on the terminal. The card may also be placed on the Contactless Symbol on the terminal until the transaction is complete (typically 1-2 seconds). Contactless-enabled merchant terminals read the card best when the card is placed flat over the Contactless Symbol.

How to Pay Touch-Free With Your Contactless Debit Card (video)

Do I need to use the contactless functionality to use the card for my purchases?

No, you can still use your contactless card by inserting it or by swiping it if the contactless payment option is not available on the terminal.

Will a PIN be required for contactless transactions?

Depending on the merchant, you may be required to enter a PIN on rare occasions for some contactless purchases.

When I receive my new contactless card, do I need to choose a new PIN?

No, your current PIN will work with your new contactless card.

Will my old card still work while I’m waiting for my new card to arrive?

Your old card will still continue to work while you are waiting for your contactless card to arrive in the mail. Once you activate your replacement card, please destroy your old card for security purposes.

Do I need to set up all of my automatic payments again?

While some merchants have the ability to automatically update your card information, once you activate your card, you should verify that your card on file information is correct for all automatic payments before your next payment is scheduled.

How do I verify the address my card was sent to?

If you have an email address on file with us, you should have received an email on 2/7 indicating what address your card will be sent to. Please refer to this email for mailing information.  We will also send an email when your card has been sent. If you do not have an email address on file, log in to e-Bankoh and add it now to ensure you receive updates.

Has my card information changed?

Your contactless card may have a new expiration date and 3-digit security code so be sure to update your information on your mobile wallets and with billers that charge your card regularly. All other account information will remain the same.

What is the best way to position the contactless card when making a payment?

The card should be within 1-2 inches of the Contactless Symbol on the terminal. The card may also be placed on the Contactless Symbol on the terminal until the transaction is complete (typically 1-2 seconds). Contactless-enabled merchant terminals read the card best when the card is placed flat over the Contactless Symbol.

How to Pay Touch-Free With Your Contactless Debit Card (video)

Do I need to use the contactless functionality to use the card for my purchases?

No, you can still use your contactless card by inserting it or by swiping it if the contactless payment option is not available on the terminal.

Will a PIN be required for contactless transactions?

Depending on the merchant, you may be required to enter a PIN on rare occasions for some contactless purchases.

When I receive my new contactless card, do I need to choose a new PIN?

No, your current PIN will work with your new contactless card.

Will my old card still work while I’m waiting for my new card to arrive?

Your old card will still continue to work while you are waiting for your contactless card to arrive in the mail. Once you activate your replacement card, please destroy your old card for security purposes.

Do I need to set up all of my automatic payments again?

While some merchants have the ability to automatically update your card information, once you activate your card, you should verify that your card on file information is correct for all automatic payments before your next payment is scheduled.

How do I verify the address my card was sent to?

If you have an email address on file with us, you should have received an email on 2/7 indicating what address your card will be sent to. Please refer to this email for mailing information.  We will also send an email when your card has been sent. If you do not have an email address on file, log in to e-Bankoh and add it now to ensure you receive updates.

Has my card information changed?

Your contactless card may have a new expiration date and 3-digit security code so be sure to update your information on your mobile wallets and with billers that charge your card regularly. All other account information will remain the same.

Back to Contactless Cards page

The Contactless Symbol is a trademark owned by and used with permission of EMVCo, LLC.

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