Bank of Hawaii Providing Financial Assistance Programs For West Pacific Customers


March 10th, 2020

Bank of Hawaii is offering financial assistance programs to help its West Pacific region customers who are facing financial hardship due to the COVID-19 situation. The programs apply to existing loan clients in Guam, Saipan and Palau.

“We are aware that many bank customers are facing personal challenges from COVID-19 and its impact on our West Pacific market, largely attributable to the sharp downturn in tourism,” said Peter Ho, chairman, president and CEO of Bank of Hawaii. “We recognize the hardship this is presenting and have representatives ready to work with individuals and assess their needs.”

The following assistance programs are effective March 10, 2020:

  • Loan forbearance program. Affected customers may defer loan payments for up to three months for residential mortgages, home equity loans and home equity lines in amortization.
  • Loan extension program. Affected customers may extend other direct installment or indirect loans, such as personal loans or auto loans, for up to three months.

For more information and specific details on each of the programs, West Pacific region customers may visit their local branch to speak with a branch representative, or call Bank of Hawaii’s customer assistance line for Guam, Saipan and Palau: (671) 479-3700. Palau customers may also use an additional number: (680) 488-6975.

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