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Bank of Hawaii Begins Next Phase of “Branch of Tomorrow”

HONOLULU, HAWAII

January 25th, 2021

Bank of Hawaii will reopen six additional branches across Hawaii as part of the next phase of its “Branch of Tomorrow” initiative. The branches include Hanapepe and Kapaa on Kauai and four grocery store locations. In addition to Maui Lani Branch at Safeway, which reopened today, Jan. 25, Beretania and Ewa Beach branches at Safeway on Oahu, and Puainako Branch at KTA Super Store on Hawaii Island, will all reopen on Monday, Feb. 22. Employees at in-store locations will be equipped to support customers while complying with social distancing requirements.

Additionally, Bank of Hawaii’s 12 remaining in-store branches will remain permanently closed. Customer behavior has dramatically changed, with in-person branch transactions declining substantially from pre-COVID levels while digital banking has proliferated. A growing shift toward mobile and online platforms, card usage, and digital payment options have been accelerated by the pandemic.

“As an essential business, we’re fully committed to serving our community and proactively responding to customers’ evolving needs through a variety of options and under a variety of circumstances,” said Peter Ho, Bank of Hawaii chairman, president and CEO.

Bank of Hawaii continues to invest in its “Branch of Tomorrow” concept with three new projects in the works: Mililani Branch scheduled for March, Waialae-Kahala Branch scheduled for April, and a new Hilo Branch scheduled to open in the fourth quarter. The format provides customers an open, flexible floor plan to discuss advanced banking needs and digital conveniences, such as easy-deposit ATMs with Cardless Cash and free Wi-Fi. A fourth in-store branch is scheduled to open in late April/early May when construction of a new branch at the Safeway in Kona is complete.

For a complete listing of Bank of Hawaii branches across the state of Hawaii and the West Pacific region, please visit www.boh.com/covid-19-main-page/available-services. Customers may also book appointments in advance online at www.boh.com/personal/book-an-appointment, and are encouraged to sign up for and use digital services via BOH’s online, mobile and ATM channels. For more information about digital options, please visit: www.boh.com/covid19.

BANK OF HAWAII

BRANCH AND ATM AT-A-GLANCE 

BOH branch reopens today, Jan. 25

Maui Maui Lani Branch at Safeway


BOH branches to reopen Feb. 22

Hawaii Island Puainako Branch at KTA Super Store
Kauai Hanapepe; Kapaa
Oahu Ewa Beach Branch at Safeway; Beretania Branch at Safeway


12 BOH in-store branches to remain closed

Hawaii Island Hilo Branch at Safeway
Kauai Lihue Branch at Safeway
Maui Safeway: Kahului; Piilani
Oahu Safeway: Hawaii Kai, Kailua, Kaneohe, Kapahulu, Kapolei, Mililani

Times Supermarket: Kamehameha; Mililani


New branches for 2021

Hawaii Island Kona Branch at Safeway Late April/early May
Oahu Mililani Branch March
Waialae-Kahala Branch April
Hawaii Island Hilo Branch Fourth-quarter of 2021
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