Positive Pay and Account Recon Services for Businesses

User administration for Positive Pay and Account Recon services are done directly within the Positive Pay and Account Recon application. Administrators can navigate to Administration → Company Administration → Manage Users.

New users need to be created within Bankoh Business Connections and Positive Pay and Account Recon, and must have the same username that is a minimum of 4 characters long.

Learn more in the Company Administration training video.

You can access BBC’s Positive Pay and Account Recon services easily by navigating from the Fraud/Risk Management tab by clicking the “Positive Pay & Account Recon” link in the main menu in BBC. Please refer to the Positive Pay General Navigation Reference Guide for further details.

You are able to enter check issues manually, via online file upload, as well as through Secure File Transfer Protocol (SFTP) to Bank of Hawaii.

Review the Positive Pay Check Issues, Mapping and Maintenance Reference Guide for details.

Check issues can be entered or submitted at any time and will be uploaded in near real time. There is no deadline for uploading check issues.

You must first access the Positive Pay and Account Recon services screens to see on-screen notifications for exceptions.

The following shows all the Positive Pay exception reasons and definitions:

• No Issue Found - A paid check had no matching issue
• Amount Mismatch - The paid check amount and the issued amount are not the same
• Payee Mismatch - The payee name on the posted check does not match the issued item. This Exception Reason is only applicable to companies that have the Payee Positive Pay service.
• Stale Dated - The issue date of the check issue is beyond the stale date setting on the account
• Future Dated - The check was paid on a date earlier than when it was issued.
• Paid Against Void - A paid check matched a voided issue.
• Forced Review - The evaluation of the item against the check issue registry failed and is presenting the item for review

• All items flagged for exception will be available for online review each business day no later than 6 AM HST
• All exception decisions and corrections must be submitted online by 9:30 AM HST each banking day
• Users can access the Positive Pay application by logging into BBC, then navigating to Fraud/Risk Management → Positive Pay & Account Recon
• Once in the Positive Pay & Account Recon application, exceptions can be reviewed by navigating to Account Services → Positive Pay → Manage Exceptions

• Corrections may be submitted online during the exception review period when errors in reading the serial number or amount occur
• Serial Number corrections cannot be submitted the day after your account statement cycles and you will be limited to decision the item to pay or return
• You may submit a request to Bank of Hawaii Cash Management Servicing if you need to have an item marked as paid due to a serial number misread the business day after statement cycle
• Dollar amount corrections can be submitted on any day

• Reports on decisions can be found under Account Services → Positive Pay → Exception Decisions.
• Reports on corrections can be found under Account Services → Positive Pay → Corrected Exceptions
• Additional details on decisions can be accessed under Administration → Self Administration → User Activity Report and filtering on Positive pay exceptions modify

With BBCs Positive Pay and Account Recon services you can customize reports that can be exported in various formats, with custom date ranges and retention periods, including Reconciliation Statements, Activity Reconciliation Reports, Paid Check Files, as well as Outstanding Issue/Void reports To learn more, watch the Full Reconciliation Reporting training video.

Alerts can be configured in Positive Pay and Account Recon optionally through e-mail and SMS text.

To ensure SMS alerts are available, please ensure that each user has a mobile phone number configured and has checked off the “Use with alerts” box checked under Administration → Self Administration → Personal Preferences

To learn more about alerts, watch the Communications and Alerts training video and review the Alerts reference guide.