Bankoh Business Connections

A Better Way to Run Your Business

The Bankoh Business Connections (BBC) upgrade is designed to help you run your business better, faster, and more efficiently.

BBC upgrade coming soon

June 10, 2022 10:00pm HST – June 11, 2022 5:00pm HST
System will not be available as we work on the upgrade

star check icon
What's new?

Learn about the latest enhancements.

Learn more
arrows check icon
What's fixed?

Review issues that have been resolved.

Learn more
document
Quick Reference Guides

Access information on Payments, Information Reporting, and more.

See all QRGs

What's new?

Client Application

You can filter grids by multiple criteria and save the view for future use

  • You can create a saved view that enables you to filter grids using the saved filtering criteria. You can expand or collapse a section that reveals the saved criteria
  • When the filter section is expanded, you can add additional filters to the saved view, remove filter badges and save a new view, and clear all badges associated with the current saved view.
  • Filter values are hidden by default; however, user's selection to show or hide the filters is set in the data store and applied to all grids (new or changed)
  • Saved Views become the new default state.

Digital Banking IQ has been updated to run with Java 8 update 241

Many customers need to be able to upgrade to Java 8, update 241 in their production environments to address security vulnerabilities. This version of BBC has been certified to run with Java 8, update 241, which was released January 14, 2020.

User Permission Report Improvement

Change Summary

  • User permission report has an improved look and feel
  • Report runs in background – A message will pop up when system realizes that the report will run for a while

Additional validation for international wires

  • While some countries have always required a beneficiary address, the application did not clearly indicate that the beneficiary address field was required
  • When choosing either the country (such as Canada) or the SWIFT code belonging to such country, the beneficiary address line will be indicated with red asterisk to show that the field is required

Download of multiple e-Statements

  • You can download multiple e-Statements at once
  • Export file will be created in a zip file format and available under ‘Download’ menu
  • Zip file will contain multiple e-Statements with export date as file name(s)

What's fixed?

Client Application

Monthly recurring payment schedules set up for loan payments and loan not retaining the established value date.

Steps to Reproduce:

  • Log in to the Client application, and navigate to Payments Management > Templates listview.
  • Click Add a new template.
  • Select Loan Payment
  • Select Recurring - In the Repeat Every section, select Month/Select a day of the month in the "On The" section. For example, select Day 10 to have the payment made on the 10th of every month.
  • Save the template.
  • View the template.

Actual Result:

  • The transaction date reverts to Day 1 instead of Day 10 in the example.

Expected Result:

  • The transaction date should remain Day 10.

Note: This occurs during a Modify action as well. If the user modifies the amount in the template, for example and doesn’t notice that the date has reverted, saving the template will result in a change to the value date as well since the template doesn’t retain the original setting

List filters should reflect date ranges where applicable.

Steps to Reproduce:

  • Log in to the Client application and navigate to Payments List View.
  • Filter on Value Date, and enter a date range.
  • Expose the filter by clicking the Show/Hide Filter icon.

Actual Result:

  • The filter just shows the Value Date as 08/10/2020.

Expected Result:

  • The filter should show an actual range, for example, Is Between 08/10/2020 –08/14/2020.

List view column widths were not expanding to show the full column heading.

Steps to Reproduce:

  • Log in to the Client application.
  • Navigate to Payments &Transfers > Payment Management.
  • Navigate to Template List View > Active Templates.

Actual Result:

  • Template Code, Template Description are not fully visible.

Expected Result:

  • The columns are sized properly and are visible.

In the Payment Detail report, ACH Tax Payments amounts were appearing as debits instead of credits. The ACH Tax Payments Amount was enclosed in parentheses, indicating a debit.

Steps to Reproduce:

  • Log in to the Client application, and navigate to PaymentManagement.
  • Add a new payment, and select Tax Payment.
  • Enter or select a tax authority (for example, Hawaii).
  • Enter the tax type code (for example, 04610, General ExciseTax).
  • Enter beneficiary details.
  • Click Submit.
  • Select Print > Print Detail Report.
  • Navigate to Report Management> Payment Detail Report.
  • Print the report.

Actual Result:

  • The transaction detail amount appears as a debit (enclosed with parentheses).

Expected Result:

  • The transaction details should appear as a credit.

Custom Report sorting does not reflect in printing

Steps to Reproduce:

  • Log in to the Client application, and navigate to Account Summary > Customer Reporting
  • Create your desired report using the parameters
  • Sort the column on the screen such as amount (small to largest)
  • Click Print

Actual Result:

  • On print screen, the sort is not reflected and it sorts with default sorting criteria

Expected Result:

  • The sort order you have set in the screen will be reflected in printed version of the Print screen

Rejected Transfers Notification

Steps to Reproduce:

  • Rejected transfer notification retention was too long and therefore old transfer, which rejected, remained in the notification window.

Actual Result:

  • The counter which shows the number of rejected transfers stays the same from the first time rejected transfer occurred and not show just the new rejected transfers.

Expected Result:

  • Rejected Transfer notification is taken out of the home page

Note:

  • “Rejected” is a final status of a payment and therefore, you are not able to delete these records.
  • It is recommended you set up alerts for rejected transfers if notification is required.

Able to delete ACH template in repair status ACH

Steps to Reproduce:

  • Go to template management and select ACH template "in repair" status
  • Delete the template

Actual Result:

  • ACH templates in "in repair" status cannot be deleted

Expected Result:

  • ACH templates in "in repair" status can be deleted

Contact Us

Cash Management Servicing
Hawaii: 808-694-8021
Toll-free: 1-877-232-0118
Guam: 671-479-3629 or 671-479-3633
Email: cmsrequest@boh.com

Questions?

Will there be a downtime for this upgrade?

Yes. The system will be down for a short period of time right before launch. We will notify you of specific dates via email and the notification banner on Bankoh Business Connections.

How do I log in to the upgraded BBC system?

Logging in to the upgraded BBC system will not change. You will continue to go to the same web address and will use your same log in information to access the upgraded system. Go to boh.com, click on Log in, next click on Bankoh Business Connections to access the BBC log in screen. Click here for direct access, and bookmark the page for future use.

Do I need a new token to access the upgraded BBC system?

No. You do not need a new token to access the upgraded BBC system. You will continue to log in as usual with your existing token.

Will I lose any of my existing data?

No. You will not lose any of your existing data and your history of transactions and data will be the same as before the upgrade.

Will my transactions be impacted by the upgrade?

No. Your transactions will not be impacted by the upgrade. Your payments which you have entered will still be eligible to approve once the upgrade is complete and the system is back up.

Will my entitlements or settings change?

No. Your entitlements and setting, such as default, will remain the same. This includes users, permissions and entitlements, views, custom reports, alerts, templates, and groups.

What will happen with my custom reports?

All your custom reports will remain as is. There may be slight changes in navigation to get to the saved reports. For more information, please go to the BBC Resource Center where you will find updated Quick Reference Guides (QRGs).

What happens if I forgot my password?

As before, you can use the Forgot Password function on the log in screen for BBC to reset your password. Please note that you will be locked out of the system if you attempt to log in with the wrong password more than 3 times and will require assistance from an administrator to reset your password.

Where can I learn about the changes to the system due to this upgrade?

Click here for a list of all the changes you will see with the new BBC system. You can also access the BBC Resource Center where you will find updated Quick Reference Guides (QRGs) that will help you navigate in the upgraded system.

Where can I get help if I run into any problems in the upgraded BBC system?

Our servicing team will be happy to assist you. Please contact Cash Management Services at the following:
Hawaii: 808-694-8021
Toll-free: 1-877-232-0118
Guam: 671-479-3629 or 671-479-3633
Email: cmsrequest@boh.com

Will there be a downtime for this upgrade?

Yes. The system will be down for a short period of time right before launch. We will notify you of specific dates via email and the notification banner on Bankoh Business Connections.

How do I log in to the upgraded BBC system?

Logging in to the upgraded BBC system will not change. You will continue to go to the same web address and will use your same log in information to access the upgraded system. Go to boh.com, click on Log in, next click on Bankoh Business Connections to access the BBC log in screen. Click here for direct access, and bookmark the page for future use.

Do I need a new token to access the upgraded BBC system?

No. You do not need a new token to access the upgraded BBC system. You will continue to log in as usual with your existing token.

Will I lose any of my existing data?

No. You will not lose any of your existing data and your history of transactions and data will be the same as before the upgrade.

Will my transactions be impacted by the upgrade?

No. Your transactions will not be impacted by the upgrade. Your payments which you have entered will still be eligible to approve once the upgrade is complete and the system is back up.

Will my entitlements or settings change?

No. Your entitlements and setting, such as default, will remain the same. This includes users, permissions and entitlements, views, custom reports, alerts, templates, and groups.

What will happen with my custom reports?

All your custom reports will remain as is. There may be slight changes in navigation to get to the saved reports. For more information, please go to the BBC Resource Center where you will find updated Quick Reference Guides (QRGs).

What happens if I forgot my password?

As before, you can use the Forgot Password function on the log in screen for BBC to reset your password. Please note that you will be locked out of the system if you attempt to log in with the wrong password more than 3 times and will require assistance from an administrator to reset your password.

Where can I learn about the changes to the system due to this upgrade?

Click here for a list of all the changes you will see with the new BBC system. You can also access the BBC Resource Center where you will find updated Quick Reference Guides (QRGs) that will help you navigate in the upgraded system.

Where can I get help if I run into any problems in the upgraded BBC system?

Our servicing team will be happy to assist you. Please contact Cash Management Services at the following:
Hawaii: 808-694-8021
Toll-free: 1-877-232-0118
Guam: 671-479-3629 or 671-479-3633
Email: cmsrequest@boh.com

You're about to exit BOH.com

Links to other sites are provided as a service to you by Bank of Hawaii. These other sites are neither owned nor maintained by Bank of Hawaii. Bank of Hawaii shall not be responsible for the content and/or accuracy of any information contained in these other sites or for the personal or credit card information you provide to these sites.