Bankoh Business Connections

A Better Way to Run Your Business

​The Bankoh Business Connections (BBC) upgrade will help you run your business better, faster, and more efficiently.

BBC upgrade completed

The last BBC software upgrade was successfully completed on Saturday November 19, 2022
Find out about the latest changes on this webpage

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What's new?

Learn about the latest enhancements.

Learn more
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What's fixed?

Review issues that have been resolved.

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Quick Reference Guides

Access information on how to use BBC for Payments, Information Reporting, and more.

See all QRGs

What's new?

Bankoh Business Connections (BBC)

Notifications - A redesign of notifications to improve performance

As the number of notifications increased in BBC widgets, performance was impacted in the past, slowing down the system’s responsiveness. In this version of BBC, notification services have been redesigned so that the number of notifications no longer impact performance.

You will now have the default saved view available in the respective list views for each of the new notifications, also improving performance.

Notifications were regrouped to be specific to ACH (Wire and Transfers) instead of aggregated into single payment counts.

Alerts - A new alert notifies users when ACH payments are released

In previous versions of BBC, the Payment Processed alert was sent for payments that progressed through Bank Received, Bank Confirmed, or Bank Rejected statuses. However, ACH payments typically did not enter any of these statuses, which meant that subscribers might not have been notified when an ACH payment was released to the bank for processing.

In this version of BBC, the Payments Released alert has been added that allows you to subscribe to an alert for payments that have a final status of Released. This alert allows you to be notified when ACH payments are released.

Reporting - Show File Name on Payment Reports

BBC now can show the File Name for an imported payment or template on the Payment Detail Report or Template Detail Report for historical reference. This applies to the below cases:

  • For payments and templates created through an import, the File Name is visible on the Print - Detail report
  • No change was made to the Export output report or the Print – Summary report
  • Applies to all payment types:
    • ACH
    • Wires
    • Canadian Bill Pay
    • Canadian EFT
    • Transfers
  • If the payment or template was not imported, the File Name field will not be on the report

Payments - Allow non-SWIFT characters in the Account Name and Address fields

There are several special characters (including & and ‘, for example) that are not valid in the Account Name and Address fields for SWIFT payments. Historically, BBC has restricted these special characters from being used in these fields during Account creation when an account is enabled for Wire payments so that the payment information sent to the bank for processing would follow SWIFT rules.  However, often the account information is controlled by the back-office and will be replaced in the outgoing message on the Wire and gets adjusted, as needed, to meet SWIFT rules at that time.  A configuration has therefore been introduced in BBC to allow the validation to be relaxed and the Account Name and Address fields may now contain these special characters.

Payments - Save for Later in Payments

In the upgraded BBC version the logic for Save for Later (Save as Incomplete) has been revised for both payments and templates so that most mandatory field validations will be skipped, allowing you to truly save an incomplete payment instruction to come back to and finish later.

  • The bare minimum of fields required to Save a payment for Later varies by payment type, but generally is now only limited to requiring:
    • Debit Account
    • Value Date

You cannot save an ACH or CA EFT payment with incomplete beneficiary information from the modal popup, and you cannot add another beneficiary to the batch with the previous beneficiary having incomplete data.

Positive Pay - Multi select items to view

You can now select multiple exceptions and click on View items to see all the information needed on a separate page or pages, inclusive of check images. You can review the items one by one and click on your action (pay/return/approve) and the next available set of information will appear in another page (displaying the details as well as the image) for you to confirm and complete the action.

What's fixed?

Bankoh Business Connections (BBC)

Payments - ACH - The Payment is Approved Reject Reason message did not clear after a payment was modified and approved.

Steps to Reproduce:

  • Log on to BBC and navigate to Payments & Transfers > Payments Management.
  • Choose a payment with a reject reason of Approval Window Pass.
  • Modify the payment.
  • Click Submit.

Actual Result:

  • The Approval Window Passed Reject Reason message remains and does not clear.

Expected Result:

  • A message indicating that the payment was approved appears, and the Approval Window Passed Reject Reason message is cleared.

Payments - General - Exporting transactions from Payments List View did not work. An error message appeared.

Steps to Reproduce:

  • Log on to BBC and navigate to Payments List View.
  • Select one or more listed transactions and click Export Transaction Details.

Actual Result:

  • Note that the screen reader does not announce the current state of the element All Accounts.

Expected Result:

  • The export should work as expected.

Payments - ACH - Multiple issues were identified when saving a payment as a template for future use.

No field error message issue

Steps to Reproduce:

  • Log on to BBC.
  • Create an ACH Payment (Cash Concentration).
  • Select the Save this payment as a template for future use check box.

Actual Result:

  • No Field level error message appears, and the error is not cleared out after the template code is corrected.

Expected Result:

  • A Field level error message should be displayed, and the error should be cleared out after the template code is corrected.

 

No template code error message issue

Steps to Reproduce:

  • In the Template Code field, enter an alphanumeric value with spaces and special characters.
  • Click Submit.

Actual Result:

  • An error does not appear, stating that “Template code cannot include characters < > ; & and must not contain spaces”.

Expected Result:

  • An error "Template code cannot include characters < > ; & and must not contain spaces" should be displayed. Enter a Template Description that does not include characters < > ; & or spaces to proceed.

BTR-Download - When exporting from Transaction Search, the All Items option was not being respected. Only the items selected via check box appear in the output.

Steps to Reproduce:

  • Log on to BBC and navigate to Balance & Transaction Reporting > Transaction Search.
  • Select criteria and click Submit.
  • Select the check boxes for a few listed transactions.
  • Click Export.
  • The pop-up window offers only the All Items
  • Select this option and click Create Export.

Actual Result:

  • Not all items that appear in the UI appear in the spreadsheet output.

Expected Result:

  • All items that appear in the UI should appear in the spreadsheet output.
  • Note: To correct the issue, a Selected Items option was added to the Export Data pop-up window.

Payments – ACH - The print details for a rejected ACH payment template displayed an application resource in place of the text Reject Reason.

Steps to Reproduce:

  • Log on to BBC and navigate to Payment Management.
  • Create and save an ACH payment template.
  • Reject this template, enter a reject reason, and click OK.
  • Select the template and click Print Details.

Actual Result:

  • Actual Result: An application resource (allReports.) appears in Audit Information.

Expected Result:

  • The text Reject Reason should appear.

Alerts - General - The hand icon did not appear when placing the mouse cursor on tabs in the Alert Center.

Steps to Reproduce:

  • Log on to BBC and navigate to Administration & Settings > Alert Center.
  • Place the mouse cursor on the tabs that appear at the top of the widget.

Actual Result:

  • The hand icon does not appear when the mouse cursor passes over the tabs.

Expected Result:

  • The hand icon should appear when the mouse cursor passes over the tabs.

BTR-General - When a user printed from Customer Reporting over the specified account limit, no error appeared.

Steps to Reproduce:

  • Log on to BBC as a user with over 100 accounts for custom reporting.
  • Navigate to Balance & Transaction Reporting, and then navigate to Custom Reporting.
  • Choose all accounts.
  • Choose the last 90 days for date range.
  • Submit the request and print the results.

Actual Result:

  • No error appears related to exceeding the account threshold. The error appears if the user waits and then prints the report again.

Expected Result:

  • When the user prints from Customer Reporting with an account limit, an error should appear related to exceeding the threshold limit.

BTR-General - When a user added accounts to an account group, the group did not display

Steps to reproduce:

  • Log on to BBC and navigate to Reporting > Balance & Transaction Reporting > Account Groups.
  • Click Create Account Groups.
  • Add a new group.
  • Add 271 account numbers to the group and click Save.

Actual Result:

  • The account group does not show in the UI.

Expected Result:

  • The account group shows in the UI.

BTR-General - Transaction totals were not being updated in the Transaction Summary in Balance & Transaction Reporting.

Steps to Reproduce:

  • Load BAI data so that various dates over the last 30 days are populated.
  • Log on to BBC and navigate to Reporting > Balance & Transaction Reporting.
  • Select Previous Day.
  • Click the account number for which transactions have been loaded.
  • Filter by post date and select the last 30 days.
  • Click Apply.

Actual Result:

  • Transaction totals in Transaction Summary do not update.

Expected Result:

  • Debit and credit balances should always appear.

Payments - ACH - ACH payment showing previous reject reason

Steps to Reproduce:

  • Log on to BBC and navigate to Payments & Transfers > Payments Management.
  • Choose a payment with a reject reason of Approval Window Pass.
  • Modify the payment.
  • Click Submit.

Actual Result:

  • No message indicating that the payment was approved appears, and the Approval Window Passed Reject Reason message does not clear.

Expected Result:

  • A message indicating that the payment was approved appears, and the Approval Window Passed Reject Reason message cleared.

BTR - In BTR view, we now have transaction details view for last 7 days and All transactions

Steps to Reproduce:

  • Go to BTR.
  • Click on View Filter.

Actual Result:

  • There is no set selection for all 7 days and All transactions.

Expected Result:

  • There is now a set selection for all 7 days and All transactions.

Payments - Templates - Template List View did not display all templates when using the Creation Date filter

Steps to Reproduce:

  • Click Payments/Transfers, select Payment Management.
  • Go to Template List View.
  • Add Creation Date filter, enter date 11/29/2017.

Actual Result:

  • Only 1 template appears.

Expected Result:

  • 2 templates should appear.

Payments - General - The CREATION DATE filter date not matching results in the Payment List View window.

Steps to Reproduce:

  • Click on Payments/Transfers, select Payment Management.
  • Add Creation Date
  • Note: Look for payments created after 1600 or later.

Actual Result:

  • The CREATION DATE filter date does not match results in the Payment List View window.

Expected Result:

  • The CREATION DATE filter date does now match results in the Payment List View window.

Contact Us

Cash Management Servicing
Hawaii: 808-694-8021
Toll-free: 1-877-232-0118
Guam: 671-479-3629 or 671-479-3633
Email: cmsrequest@boh.com

Questions?

Will there be a downtime for this upgrade?

Yes. The system will be down for a short period of time right before launch. We will notify you of specific dates via email and the notification banner on Bankoh Business Connections.

How do I log in to the upgraded BBC system?

Logging in to the upgraded BBC system will not change. You will continue to go to the same web address and will use your same log in information to access the upgraded system. Go to boh.com, click on Log in, next click on Bankoh Business Connections to access the BBC log in screen. Click here for direct access, and bookmark the page for future use.

Do I need a new token to access the upgraded BBC system?

No. You do not need a new token to access the upgraded BBC system. You will continue to log in as usual with your existing token.

Will I lose any of my existing data?

No. You will not lose any of your existing data and your history of transactions and data will be the same as before the upgrade.

Will my transactions be impacted by the upgrade?

No. Your transactions will not be impacted by the upgrade. Your payments which you have entered will still be eligible to approve once the upgrade is complete and the system is back up.

Will my entitlements or settings change?

No. Your entitlements and setting, such as default, will remain the same. This includes users, permissions and entitlements, views, custom reports, alerts, templates, and groups.

What will happen with my custom reports?

All your custom reports will remain as is. There may be slight changes in navigation to get to the saved reports. For more information, please go to the BBC Resource Center where you will find updated Quick Reference Guides (QRGs).

What happens if I forgot my password?

As before, you can use the Forgot Password function on the log in screen for BBC to reset your password. Please note that you will be locked out of the system if you attempt to log in with the wrong password more than 3 times and will require assistance from an administrator to reset your password.

Where can I learn about the changes to the system due to this upgrade?

Click here for a list of all the changes you will see with the new BBC system. You can also access the BBC Resource Center where you will find updated Quick Reference Guides (QRGs) that will help you navigate in the upgraded system.

Where can I get help if I run into any problems in the upgraded BBC system?

Our servicing team will be happy to assist you. Please contact Cash Management Services at the following:
Hawaii: 808-694-8021
Toll-free: 1-877-232-0118
Guam: 671-479-3629 or 671-479-3633
Email: cmsrequest@boh.com

Will there be a downtime for this upgrade?

Yes. The system will be down for a short period of time right before launch. We will notify you of specific dates via email and the notification banner on Bankoh Business Connections.

How do I log in to the upgraded BBC system?

Logging in to the upgraded BBC system will not change. You will continue to go to the same web address and will use your same log in information to access the upgraded system. Go to boh.com, click on Log in, next click on Bankoh Business Connections to access the BBC log in screen. Click here for direct access, and bookmark the page for future use.

Do I need a new token to access the upgraded BBC system?

No. You do not need a new token to access the upgraded BBC system. You will continue to log in as usual with your existing token.

Will I lose any of my existing data?

No. You will not lose any of your existing data and your history of transactions and data will be the same as before the upgrade.

Will my transactions be impacted by the upgrade?

No. Your transactions will not be impacted by the upgrade. Your payments which you have entered will still be eligible to approve once the upgrade is complete and the system is back up.

Will my entitlements or settings change?

No. Your entitlements and setting, such as default, will remain the same. This includes users, permissions and entitlements, views, custom reports, alerts, templates, and groups.

What will happen with my custom reports?

All your custom reports will remain as is. There may be slight changes in navigation to get to the saved reports. For more information, please go to the BBC Resource Center where you will find updated Quick Reference Guides (QRGs).

What happens if I forgot my password?

As before, you can use the Forgot Password function on the log in screen for BBC to reset your password. Please note that you will be locked out of the system if you attempt to log in with the wrong password more than 3 times and will require assistance from an administrator to reset your password.

Where can I learn about the changes to the system due to this upgrade?

Click here for a list of all the changes you will see with the new BBC system. You can also access the BBC Resource Center where you will find updated Quick Reference Guides (QRGs) that will help you navigate in the upgraded system.

Where can I get help if I run into any problems in the upgraded BBC system?

Our servicing team will be happy to assist you. Please contact Cash Management Services at the following:
Hawaii: 808-694-8021
Toll-free: 1-877-232-0118
Guam: 671-479-3629 or 671-479-3633
Email: cmsrequest@boh.com

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