Mobile Banking

Debit Card Controls & Alerts

With Bank of Hawaii’s Debit Card Controls Service, you are in control of where, when, and how your Debit Card is used. Set customizable limits and alerts in the Bank of Hawaii Mobile App so that you always know how your card is being used and are notified if unusual activity is taking place.

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Watch and learn how to use debit card controls
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Peace of mind

Turn your card on or off at the touch of a button.

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Take control

Decide where, when, and how your card is used.

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Be in the know

Receive push notifications so you know whenever your card is being used.

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Questions?

What is the Debit Card Controls Service?

The Debit Card Controls Service (“Card Controls”, “Card Controls Service”) is a feature that allows you to turn your debit card ON or OFF and controls how, when, and where your card is used. You can access Card Controls inside the Bank of Hawaii app.

How do I get the Debit Card Controls Service?

You can get setup in 3 easy steps:

  1. Get enrolled in online banking. You can sign up at boh.com.
  2. Download the BOH Mobile Banking app through the Apple® Store iPhones® or Google Play Store for Android™ devices.
  3. Sign into our mobile app and tap “More” (find this at the bottom right on iPhones and the top right on Android) then tap “Card Controls” then “Add” to add your card.

If I have my card turned off, will recurring transactions still go through?

Yes. Don’t worry, if you’ve setup recurring transactions and have authorized them, they will be approved. You can also receive alerts for any recurring transactions.

Will pre-authorizations affect the “Threshold Amount” controls?

Certain merchants (gas stations, restaurants, hotels) may seek an authorization hold at the time a transaction is made. The authorization hold may be higher or lower than the actual transaction paid.

For example, if you set the threshold limit at $50 and the merchant requires an authorization for $25—and the final transaction amount is $75—this transaction will proceed, even though it exceeds the threshold limit because the authorization is lower.

However, if the merchant requires an authorization for $75, and the final transaction amount is $35, this transaction will be declined at authorization because it exceeds your threshold amount of $50.

What is a real-time alert?

A real-time alert is a push notification sent to the BOH Mobile Banking app. You can set alerts on all payment transactions including recurring payments, or you can limit them to specific transactions. Preferred alerts are available by spend limit, location, transaction type and/or merchant category.

What is the Debit Card Controls Service?

The Debit Card Controls Service (“Card Controls”, “Card Controls Service”) is a feature that allows you to turn your debit card ON or OFF and controls how, when, and where your card is used. You can access Card Controls inside the Bank of Hawaii app.

How do I get the Debit Card Controls Service?

You can get setup in 3 easy steps:

  1. Get enrolled in online banking. You can sign up at boh.com.
  2. Download the BOH Mobile Banking app through the Apple® Store iPhones® or Google Play Store for Android™ devices.
  3. Sign into our mobile app and tap “More” (find this at the bottom right on iPhones and the top right on Android) then tap “Card Controls” then “Add” to add your card.

If I have my card turned off, will recurring transactions still go through?

Yes. Don’t worry, if you’ve setup recurring transactions and have authorized them, they will be approved. You can also receive alerts for any recurring transactions.

Will pre-authorizations affect the “Threshold Amount” controls?

Certain merchants (gas stations, restaurants, hotels) may seek an authorization hold at the time a transaction is made. The authorization hold may be higher or lower than the actual transaction paid.

For example, if you set the threshold limit at $50 and the merchant requires an authorization for $25—and the final transaction amount is $75—this transaction will proceed, even though it exceeds the threshold limit because the authorization is lower.

However, if the merchant requires an authorization for $75, and the final transaction amount is $35, this transaction will be declined at authorization because it exceeds your threshold amount of $50.

What is a real-time alert?

A real-time alert is a push notification sent to the BOH Mobile Banking app. You can set alerts on all payment transactions including recurring payments, or you can limit them to specific transactions. Preferred alerts are available by spend limit, location, transaction type and/or merchant category.

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