Bank of Hawaii Warns of Vishing Scam


November 20th, 2019

Bank of Hawaii is warning of fraudulent telephone calls being made to customers and non-bank customers. The scammers are spoofing our real Bank of Hawaii Call Center number (1-888-643-3888), which appears on recipients’ Caller ID. The caller states that he/she is from the Bank of Hawaii Fraud Center, and asks for the recipient to verify certain personal information, such as their date of birth and social security number, and requests their debit card PIN.

Here are some important reminders:

  • Bank of Hawaii does not call, email or text message customers requesting personal I.D. information (name, social security numbers, PIN, account numbers, passwords, etc.).
  • Any such request asking for personal information should be viewed as highly suspicious and recipients should hang up.
  • Recipients should confirm the validity of suspicious requests by contacting the company supposedly making the call using the phone number that is known to be legitimate.
  • In the event a Bank of Hawaii customer mistakenly provided personal information, he or she should immediately contact Bank of Hawaii at: 1-888-643-3888 and press “0.” For more information on how to protect against identity theft and phishing, visit the Bank of Hawaii website at
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