Bank of Hawaii to Temporarily Close Select Branches Due to Stay/Work-at-Home Orders
March 23rd, 2020
In light of the recent stay-at-home/work-at-home orders for the state of Hawaii, Bank of Hawaii will be temporarily closing select branch locations across the state and the West Pacific region. This decision was made with careful consideration for the well-being of employees and customers.
“Temporarily streamlining our branch operations will help Bank of Hawaii sustain resources, follow social distancing recommendations, and provide the best possible service to our customers during this challenging time,” said Chairman, President and CEO Peter Ho.
Out of its 68 branches, 28 will remain open across the state of Hawaii and the West Pacific Region.
Hours for state of Hawaii branches:
- Mondays-Saturdays: 9-10 a.m. – Special hour for kūpuna and people most at risk
- Mondays-Fridays: 10 a.m.-4 p.m. – general banking hours
- Select branches will be open on Saturdays from 9 a.m. to 1 p.m. (see asterisks below)
Effective Wednesday, March 25 / Only the following Oahu branches will open:
|1. Ala Moana*||8. Moiliili*|
|2. Hawaii Kai*||9. Pearlridge*|
|3. Kailua||10. Times Supermarket Mililani*|
|4. Kaimuki*||11. Wahiawa|
|5. Kapolei*||12. Waikiki*|
|6. Main Branch||13. Waipahu*|
Effective Thursday, March 26 / Only the following branches on each island will open:
|Hawaii Island||Kauai||Maui County|
|1. Kaikoo*||1. Lihue||1. Kahului*|
|2. Kona||2. Princeville||2. Kihei*|
|3. Kamuela||3. Kaunakakai|
|Safeway Lihue Branch will be open on Saturdays only||4. Lahaina|
West Pacific Region: Effective date, Friday, March 27 (UTC)
|Gualo Rai Branch||Hagatna Branch||Koror Branch|
9-10 a.m. kūpuna hour
|9-10 a.m. kūpuna hour||
9-10 a.m. kūpuna hour
|10 a.m.-1 p.m.: general hours||Mon-Fri: 10 a.m.-4 p.m.||10 a.m.-3 p.m.: general hours|
|Sat: 10 a.m.-1 p.m.|
All other branches on Oahu, except BOH’s Kalihi Branch, will remain temporarily closed until further notice. Kalihi Branch was previously scheduled to permanently close on May 29, 2020. However, Bank of Hawaii has decided to close Kalihi Branch effective Wednesday, March 25. Kalihi Branch employees will be transferred to surrounding branch locations.
Bank of Hawaii will continue to assess branches and inform the public should additional branches close due a COVID-19-related incident or other unforeseen circumstances, such as insufficient staffing levels.
At this time, BOH’s Call Center operations remain open to assist customers and can be reached at (808) 643-3888. Should this change, the bank will notify customers. Bank of Hawaii encourages its customers to sign up for and use its digital banking services via its online, mobile and ATM channels. For more information about this, as well as branch updates, please visit: www.boh.com/covid19.
For the safety of our employees and customers, Bank of Hawaii has increased the frequency of cleanings as well as enhanced its social distancing practices, such as queuing customers six feet apart in transaction lines and/or outside of branches.
The bank will continue to notify the public on branch status via its website at www.boh.com/covid19 as well as its social media platforms (Facebook: www.facebook.com/bankofhawaii, Instagram: www.instagram.com/bankofhawaii and Twitter: www.twitter.com/bankofhawaii).
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