Forbes magazine Names Bank of Hawaii One of the “World’s Best Banks”


March 25th, 2019

Forbes magazine has named Bank of Hawaii one of the World’s Best Banks, in a recent online article published on March 4, 2019.

The list ranks the world’s best banks by country according to customer surveys. Bank of Hawaii was named No. 26 out of 60 banks in the U.S., with a score of 78.94*. (No. 1 in the U.S. was USAA.) In Hawaii, Central Pacific Financial ranked 39 and American Savings Bank ranked 49.

To determine the ranking, Forbes partnered with Statista, a statistics database and consumer research firm, to identify which financial institutions are rated highest according to their own customers. The best banks in every country were chosen based on an independent survey from a sample of more than 40,000 consumers from 23 different countries. The sample size in each country varied. Customers rated each bank at which they have/had a checking or savings account on overall recommendation and satisfaction. They also rated the banks in five different criteria: Trust, Terms and Conditions, Customer Services, Digital Services and Financial Advice.

“Being named one of the world’s best banks is a great honor, especially when it comes from our own customers,” said Peter Ho, Bank of Hawaii chairman, president and CEO. “Our employees work hard to fulfill our customers’ needs and bringing the best experiences to them is a top priority. It’s also gratifying to see two other Hawaii financial institutions make the list. Having great local hometown banks is important to our economy and community.”

*To search “The List: The World's Best Banks,” click the drop-down box under “By Country” and click on “United States.”

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