Maui Relief Programs & Resources

Last updated:
September 8, 2023

Our hearts go out to our family and friends in Maui experiencing the unprecedented wildfires this week. As we navigate through the challenges ahead, we want to assure you that we are here to support you through these times.​ ​

For information on available financial assistance programs, services, and other resources, please see below.

Home loan assistance

Bank of Hawaii will be offering home loan forbearance programs for affected customers. For more information, call 877-926-7297 or 808-694-7297.

Other loans & lines

Bank of Hawaii will be offering programs and options for affected loan and line customers. For more information call 800-888-9275 or 808-694-1500.

Credit card inquiries

Please log in to your Barclays Online Banking account and see what assistance may be available for you in the Barclays Payment Relief Program.

Local Banks Offer Mortgage Forbearances to Maui Homeowners

We have joined Hawaii Community Lending, Hawaii’s premier nonprofit community development financial institution, in taking a pledge to provide mortgage forbearances to Maui families impacted by the tragic wildfire disaster.

Contact us

If you would prefer, you may also contact us through the form below.

Please do not include any sensitive information such as account numbers or social security numbers.

Business Banking Resources

For over 125 years, Bank of Hawaii has been committed to our clients, and we want to assure you that commitment has never been stronger.

For information on available programs and resources for businesses please see below.

Business Physical Disaster Loans

The Small Business Administration (SBA) offers loans for recovery efforts for businesses that have experienced damage as part of a disaster.

Learn more
Economic Injury Disaster Loans

Economic Injury Disaster Loans (EIDL) from the SBA provide the necessary working capital to help small businesses survive until normal operations resume after a disaster.

Learn more
Merchant Services customers

If you are a Merchant Services customer in Lahaina, we’re waiving monthly fees and can provide emergency replacement devices and other support. Call us to learn more.

Call 808-694-7300

Open Branches and ATMs

Due to the fires, some branches and ATMs are temporarily unavailable. Our teams are working to quickly restore services. For available ATMs and branches in your area, please see below. For more information, please visit


Branch Name Address City
Hana Branch Hana Shopping Center Ste. 3 Hana, HI 96713
Kahana Branch 4405 Honoapiilani Hwy. Lahaina, Hawaii, 96761
Kahului Branch 11 E Kamehameha Ave. Kahului, HI 96732
Kihei Branch 1280 S. Kihei Road, Ste. #116 Kihei, HI 96753
Paia Branch 35 Baldwin Ave. Paia, HI 96779
Pukalani Branch 55 Pukalani St. Makawao, HI 96768
Safeway Maui Lani Branch 58 Maui Lani Parkway Ste. 5100 Wailuku, HI 96732


ATM Location Address City
Hawaii USA Federal Credit Union - Kahului​ 285 W Kaahumanu Ave. #101A​ Kahului
Costco Maui 540 Haleakala Hwy.​ Kahului
Kahului Airport Baggage Claim​ 1 Kahului Airport Rd.​​ Kahului
Kahului Banking Center 11 E. Kamehameha Ave.​ Kahului
Safeway Kahului Fuel Station 1150 Hookele St.​ Kahului
Aloha Island Mart Kahului​​​ 50 Pakaula St.​​​ Kahului
Aloha Island Mart Kaahumanu Shell​ 127 W. Kaahumanu Ave​​. Kahului
Safeway Kahului​​​​ 1090 Hookele St.​​ Kahului
Hawaii USA Federal Credit Union - Kihei​ 1310 South Kihei Road​ Kihei
Times Supermarket Kihei​ 1310 South Kihei Rd.​​​ Kihei
Aloha Island Mart Kihei Shell​​​ 30 Manao Kala St.​ Kihei
Safeway Piilani​ 277 Piikea Ave.​​​​ Kihei
Kihei Branch 1280 S. Kihei Rd. Ste. 116​ Kihei
Pukalani Branch​​ 55 Pukalani St. Ste. D-31​​ Makawao
Paia Branch​ 35 Baldwin Ave.​ Paia
Texaco Wailuku​ 2085 Main St.​​​ Wailuku​
Aloha Island Mart Waiehu Shell​ 270 Waiehu Beach Rd. #101​​ Wailuku
Safeway Maui Lani In-Store Branch​​ 58 Maui Lani Prkwy.​ Wailuku​
Kahana Branch​​ 4405 Honoapiilani Hwy. Lahaina​
Times Supermarket Honokowai​​ 3350 Lower Honoapiilani Hwy. Lahaina
Aloha Island Mart West Maui Shell 70 Kapunakea St. Lahaina​

Frequently Asked Questions

I have a safe deposit box at the Lahaina branch. Is it OK?

While we cannot speak to the status of the contents within safe deposit boxes held at our Lahaina branch, the vault and its contents appear to be completely intact—with no noticeable smoke or heat damage. We are reaching out to customers directly to discuss next steps for accessing their box and retrieving the contents.

When will my safe deposit box at Lahaina be accessible?

The safety and security of your belongings remain our top priority. Our team is working as quickly as possible to reach out to each safe deposit box holder to begin scheduling time for you to access and retrieve the contents of your safe deposit box. If you would like to move the contents of your safe deposit box to another branch, our team would be happy to help start the process with you during your appointment.

Will someone contact me about my safe deposit box?

Yes, we are currently reaching out to safe deposit box holders to schedule time for you to access and retrieve the contents of your safe deposit box. If you have not received a phone call in the next few weeks (starting September 18, 2023), please confirm your contact information is correct by visiting a branch or updating your information via online banking.

Is there anything I can do right now regarding my safe deposit box?

If you have personal effects or items of value within your safe deposit box, we recommend reaching out to the appropriate agencies or companies for copies or coverage details, such as your lawyer and insurance company.

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