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Customer Service

Security Alerts

Important information to know

Phishing E-mails

Please be reminded that Bank of Hawaii will never send an e-mail asking a customer to confirm personal identifying information such as user names, passwords, account, PIN, or social security numbers, etc.

These e-mails are examples of a fraud otherwise known as “phishing.” Criminals will create a realistic looking e-mail in an attempt to gather personal information to commit fraud. They may inform you about unauthorized transactions to your Bank of Hawaii account, security breaches or even ask you to participate in a survey for cash. You will be then asked to enter personal identifying information. The criminals build their e-mail lists by scouring the Internet in newsgroups, forums, blogs, contest entries, etc.

If you are the recipient e-mail phishes, please forward them to emailfraud@boh.com so that we can investigate them and take proper action. To help aid investigation, please do not change the subject line or edit the e-mail in any way. You should delete the e-mail immediately after; do not respond to it or click on any of the links in the e-mail message.

Please review the information in this Security section to familiarize yourself with phishing and other types of fraud and to learn how to safeguard your finances.

If you receive any kind of phishing e-mail and respond to it by entering information, you should take immediate steps to protect your finances. The following resources are available to assist you:

Identity Theft Victim Packet
Identity Theft Affidavit Packet
If you have any have questions, please contact our Customer Service Center at 1-888-643-3888.

Sample Phishing E-mail: (See more samples)


Customers who click on the links will be directed to a website that looks like the e-Bankoh sign-on screen. After entering in their user name and password, customers will go to a page that asks for personal identifying information as well as account numbers.

Fraudulent Website Sample: (See more samples)

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