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Customer Service

E-mail Encryption

Protecting the confidential, non-public information of our clients and business partners is a responsibility that Bank of Hawaii takes seriously. We have implemented new technology to encrypt outgoing e-mails that contain personal information such as Social Security numbers and credit card numbers. Retrieving these e-mails will involve you verifying that you are the intended recipient of the e-mail. It’s an extra step, but it’s simple and it enhances our protection of your confidential information.

How Do I Recognize a Bank of Hawaii Encrypted E-mail?
When an e-mail has been encrypted, you will receive an e-mail notification from a Bank of Hawaii e-mail address (e.g. that contains an attachment and has the word "Confidential" added to the subject line.

How Do I Read an Encrypted E-mail?
To read the e-mail, do the following:

  1. Open the e-mail and click "Click here" to log in to Bank of Hawaii's secure email service and access your encrypted email.
  2. For First Time User Only: You will need to set a "password". Fill out the online form and click "Continue".
    Note: Your password must be at least 8 characters in length including one Numeric and one Capital Letter. You will also be asked for a password recovery question. This is used to change your password if you forget your password in the future.
  3. All replies you send back to an encrypted e-mail are also automatically encrypted.

For more detailed information on e-mail encryption and instructions, please read the Bank of Hawaii E-mail Encryption Customers Guide (PDF).

E-mail Encryption Support
If you are having trouble receiving encrypted e-mails from Bank of Hawaii, please contact our 24-Hour Customer Service Center:

  • In Hawaii: 643-3888, option 8, 6
  • In U.S. Mainland and Canada: 1-888-643-3888, option 8, 6
  • In Guam and Saipan: 1-877-553-2424, option 8, 6
  • In American Samoa: 684-633-2872, option 8, 6
  • In Palau: 680-488-3338, option 8, 6
  • TTY/TDD: 1-888-643-9888

As a reminder, Bank of Hawaii will never send you an e-mail asking you to confirm personal identifying information such as passwords, Social Security numbers, or account or credit card numbers.

To learn more about online security, please click here.