Hawaii, U.S. Mainland and Canada
Guam and Saipan
In American Samoa
Please remember that Bank of Hawaii will never send an e-mail asking you to verify full account numbers, Social Security numbers, passwords or other personal identifying information. If you receive an e-mail asking for this type of information, it is best to always check the validity of that e-mail. Learn more about fraudulent e-mails by reviewing the Security Alerts and Fraudulent & Questionable E-mails sections of this website.
Generally, any e-mail sent over the Internet is not secure if not properly encrypted. Any information you send via unencrypted e-mail should be of a non-sensitive and non-confidential nature. e-Bankoh users should use the Message Center to communicate to the bank about their accounts.
In servicing your account, Bank of Hawaii may correspond with you via e-mail. Please be assured that we use technology to encrypt any outgoing e-mail we send that contains personal information such as such as Social Security numbers or credit card numbers. The encrypted e-mail will have “Confidential” in the subject line and will include information on how to retrieve the e-mail.
The verification process will not ask you to divulge confidential information. You can reply to these encrypted e-mails – and include any confidential attachments – and be assured that your information will be protected. If you have any questions about an encrypted e-mail from Bank of Hawaii, please contact us.
For information targeted to a larger audience, Bank of Hawaii uses the following e-mail addresses:
If you ever have any questions about a Bank of Hawaii e-mail, please contact us.