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Bank of Hawaii E-mail

Bank of Hawaii uses e-mail to communicate with customers on a variety of topics from important product and service updates to special offers we think you might be interested in. Please read our Privacy Policy for more information on how we obtain and use your e-mail address.

Please remember that Bank of Hawaii will never send an e-mail asking you to verify full account numbers, Social Security numbers, passwords or other personal identifying information. If you receive an e-mail asking for this type of information, it is best to always check the validity of that e-mail. Learn more about fraudulent e-mails by reviewing the Security Alerts and Fraudulent & Questionable E-mails sections of this website.

Generally, any e-mail sent over the Internet is not secure if not properly encrypted. Any information you send via unencrypted e-mail should be of a non-sensitive and non-confidential nature. e-Bankoh users should use the Message Center to communicate to the bank about their accounts.

In servicing your account, Bank of Hawaii may correspond with you via e-mail. Please be assured that we use technology to encrypt any outgoing e-mail we send that contains personal information such as such as Social Security numbers or credit card numbers. The encrypted e-mail will have “Confidential” in the subject line and will include information on how to retrieve the e-mail.

The verification process will not ask you to divulge confidential information. You can reply to these encrypted e-mails – and include any confidential attachments – and be assured that your information will be protected. If you have any questions about an encrypted e-mail from Bank of Hawaii, please contact us.

For information targeted to a larger audience, Bank of Hawaii uses the following e-mail addresses:

  • e-bankoh@boh.com
  • e-bankoh-mobile@boh.com 
  • esupport@boh.com
  • esupport-bp@boh.com
  • esupport-ceb@boh.com
  • onlineaccounts@boh.com
  • MerchantCompliance@boh.com
  • ProofpointSecureMessaging@boh.com
  • bankofhawaii@email.bankofhawaii.com
  • social@boh.com

If you ever have any questions about a Bank of Hawaii e-mail, please contact us.