Take control of banking

Online Banking

Benefits

24/7 Access

Safe & Secure

Easy to navigate

Features

Transfer money

View check images

Make bill payments

Online bank and eligible tax documents

Set up account alerts

Learn more about online banking

e-Bankoh® Bill PaySM

e-Bankoh® Bill PaySM makes paying your bills easy and convenient. All you need to do is add your payees (individuals or businesses); then you can make a payment from your computer or your mobile device anytime, anywhere!

Benefits:

  • Don’t Bother Writing Checks – Use bill pay to send payments to your baby sitter, gardener or contractor with one click.
  • Make Payments on the Go – Download our mobile app* to schedule, view or cancel payments. Available now for iPhone®, iPad®  or AndroidTM devices.
  • Pay Monthly Bills Faster – Schedule automatic payments for your monthly bills.
  • Don't Forget a Payment – Sign up for e-Bills and get your bills sent directly to e-Bankoh. Payments can be automatically sent when your bill is due. 
  • Save on Postage – Use bill pay to send a check to your friends and family, anywhere in the U.S. or the U.S. territories.

Features:

  • Avoid Late Fees – Payments are backed by our Payment Guarantee. All late payment fees or penalties on properly scheduled** payments not received by the payment due date will be reimbursed up to $50.
  • Use Multiple Checking Accounts – You can pay your bills from one or more of your Bank of Hawaii checking accounts.
  • Easily Add Payees – Add payees or change your payee information at anytime by signing on to your online banking account.
  • Secure Transactions – Our private, closed-end system encrypts transactions to protect against data interception.
  • Alerts  Receive email notifications when your payments are sent, when you add or change a payee or when your payments are not sent due to non-sufficient funds (NSF).
  • e-Bills  Send your bills directly to your e-Bankoh account so you can see all your bills and make all your payments in one place. Avoid the mess of mail.
  • Auto Pay – When you use e-Bills, you can set each bill to be paid automatically.

Requirements and Other Restrictions:

  • Enrollment in e-Bankoh is required. Allow 7 days for your Bill PaySM enrollment to be processed. Enroll by signing on to your e-Bankoh Online Banking account and clicking on the "Bill Pay" tab, then follow the online instructions.  
  • The Bill PaySM service will be free during the two-month trial period. Following the first two months, a $5.95 monthly service fee will apply. You may cancel the service at any time.
  • The Bill PaySM fee is waived for personal Bankohana customers.
  • Allow at least five business days for payments to be received by payees in the U.S. and 10 business days for payments to U.S. territories.


*Mobile Banking Service requires enrollment in e-Bankoh Online Banking. An internet-enabled device is required to access e-Bankoh Mobile Banking or m.boh.com. Standard data usage fees apply. Please contact your carrier for details. Text messaging fees from your wireless carrier may also apply. Your mobile device must be registered through the Mobile Banking Service enrollment process.

iPhone® and iPad® are a registered trademarks of Apple® Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android TM is a trademark of Google, Inc.

**Payment must be scheduled at least five business days in advance of due date, not including grace periods.

Online Bank Documents

Online Bank Documents provides customers the option to view, save or print checking and savings account statements, notices, and eligible tax forms.

Don't wait for your account documents to arrive in the mail, enroll online and access them anytime. 

Benefits:

  • 24/7 Access – Sign on to e-Bankoh and view, save or print your deposit account statements, notices and eligible tax forms whenever you need to.
  • Efficient Record Keeping – Online Bank Documents are stored for 24 months and available when you need them.
  • Safe and Secure – Encryption software ensures the safety of viewing your bank documents online. Reduce your risk of mail fraud and identity theft by signing up paperless Online Bank Documents.

Features:

  • Alerts – You’ll receive an email notification when your Online Bank Documents are ready for viewing.
  • Organized Online Documents – Store up to 24 months of your deposit account statements, notices and eligible tax forms within e-Bankoh to access anytime, anywhere.
  • Going Green – Currently we save 9,500 pounds of paper each month with Online Bank Documents - help us save more!

Requirements:

  • e-Bankoh – Enrollment in e-Bankoh Online Banking is required to receive Online Bank Documents

System Requirements

Switching to Online Bank Documents

View your deposit account statements, notices, and eligible tax forms.

Just 3 easy steps…

  1. Log in to e-Bankoh, go to “Documents” and follow the online instructions to enroll.
  2. Change “Delivery Method” from “Paper” to “Online” from Statements, Notices and/or Tax Forms.
  3. Read the terms and click “Submit” if you agree.

Questions?

How do I send messages to Bank of Hawaii on e-Bankoh Online Banking?

The Message Center allows you to read and send secure messages to Bank of Hawaii. These messages do not travel outside of the Online Banking system, so confidential data, such as account numbers or tax IDs, are secure. You can only read secure messages while logged onto e-Bankoh Online Banking.

  • To read or reply to a secure message, go to "View Messages" from the "Accounts" page.
  • To write a new secure message, go to the "All" menu then, "Support", then "Contact Us."

Please note: Secure messages are automatically deleted after 180 days.

What are the scheduled system maintenance times?

The e-Bankoh system is unavailable for use Sundays between 2 a.m. and 6 a.m. Central Standard Time (CST). This is for regular system maintenance. On occasion we may be performing special updates or adding new enhancements to the system, in which case the system may be down longer. During the fall and winter months, this maintenance period corresponds to 10 p.m. Saturday through 2 a.m. Sunday Hawaii Standard Time (HST). During the spring and summer, when the mainland is on Daylight Savings Time, this corresponds to 9 p.m. Saturday through 1 a.m. Sunday HST.

Do you need "cookies" to use e-Bankoh Online Banking?

Yes, we require "cookies" to access e-Bankoh Online Banking so we can manage your Internet session. If your browser has been set to reject all cookies—or if it blocks all cookies that allow sites to collect some personal information—you will not be able to sign in.

For more information about Security, including ways to prevent identity theft and protecting yourself against fraud, please visit our Security section.

What type of documents are available online?

  • Statements - Checking and savings accounts.
  • Notices - Overdraft, inactive account and excessive transactions from savings.
  • Tax Forms - Such as, 1098 Mortgage Interest Statement (home equity line or loan), 1099-INT (interest income), 1099-R (distribution from pensions, annuities, retirement or profit-sharing plans, IRAs and insurance contracts) and 1099-OID (Original Issue Discount).

How do I enroll/sign up to receive Online Bank Documents?

Sign on to e-Bankoh Online Banking and go to "Documents." This will take you to a page that explains the Online Bank Documents features. Click “Continue” and follow the instructions to get started.  Once enrolled you’ll immediately have access to your online documents of up to 24 months.

Will I be notified when my Online Bank Documents are ready to be viewed?

Yes, you'll receive an email notification when your Online Bank Documents are ready for viewing.

How do I send messages to Bank of Hawaii on e-Bankoh Online Banking?

The Message Center allows you to read and send secure messages to Bank of Hawaii. These messages do not travel outside of the Online Banking system, so confidential data, such as account numbers or tax IDs, are secure. You can only read secure messages while logged onto e-Bankoh Online Banking.

  • To read or reply to a secure message, go to "View Messages" from the "Accounts" page.
  • To write a new secure message, go to the "All" menu then, "Support", then "Contact Us."

Please note: Secure messages are automatically deleted after 180 days.

What are the scheduled system maintenance times?

The e-Bankoh system is unavailable for use Sundays between 2 a.m. and 6 a.m. Central Standard Time (CST). This is for regular system maintenance. On occasion we may be performing special updates or adding new enhancements to the system, in which case the system may be down longer. During the fall and winter months, this maintenance period corresponds to 10 p.m. Saturday through 2 a.m. Sunday Hawaii Standard Time (HST). During the spring and summer, when the mainland is on Daylight Savings Time, this corresponds to 9 p.m. Saturday through 1 a.m. Sunday HST.

Do you need "cookies" to use e-Bankoh Online Banking?

Yes, we require "cookies" to access e-Bankoh Online Banking so we can manage your Internet session. If your browser has been set to reject all cookies—or if it blocks all cookies that allow sites to collect some personal information—you will not be able to sign in.

For more information about Security, including ways to prevent identity theft and protecting yourself against fraud, please visit our Security section.

What type of documents are available online?

  • Statements - Checking and savings accounts.
  • Notices - Overdraft, inactive account and excessive transactions from savings.
  • Tax Forms - Such as, 1098 Mortgage Interest Statement (home equity line or loan), 1099-INT (interest income), 1099-R (distribution from pensions, annuities, retirement or profit-sharing plans, IRAs and insurance contracts) and 1099-OID (Original Issue Discount).

How do I enroll/sign up to receive Online Bank Documents?

Sign on to e-Bankoh Online Banking and go to "Documents." This will take you to a page that explains the Online Bank Documents features. Click “Continue” and follow the instructions to get started.  Once enrolled you’ll immediately have access to your online documents of up to 24 months.

Will I be notified when my Online Bank Documents are ready to be viewed?

Yes, you'll receive an email notification when your Online Bank Documents are ready for viewing.

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