Online Marketplace FAQs

 

Q. Do I have to register to access these coupons and is there a cost?
A
. Registration is not required to access the coupons and there is no cost to access the coupons. All you need is a computer with an Internet connection and be able to print the coupons for redemption at merchant locations.

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Q. Where may I find the coupons?
A
. Visit the Online Marketplace at www.boh.com/coupons.

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Q. How do I redeem the coupons?
A
. Most coupons need to be printed and redeemed at the merchant location. Specific instructions and redemption methods vary by merchant so Bank of Hawaii encourages users to carefully read the instructions on the coupon.

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Q. Is Bank of Hawaii endorsing these businesses?
A
. Bank of Hawaii is not affiliated with any of the businesses providing these offers and neither endorses nor is responsible for any of the products or services or the quality or availability of the products or services provided by these businesses. By printing and/or using these coupons, users agree to hold Bank of Hawaii harmless from any and all liability, damage or costs associated with the use of the coupon or with any of the products or services provided by these businesses. Acceptance of electronic versions of the coupons is at the discretion of each business.

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Q. How many coupons are there?
A
. The number and variety of coupons offered on the Online Marketplace will vary over time. Please check back often for new offers or register your email address on the “Subscribe to Updates” link on boh.com/coupons to receive updates when new coupons are added.

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Q. When do the coupons expire?
A
. The expiration date is determined by each merchant and printed on each coupon. Please note however that merchants are not required to keep coupons on the Online Marketplace through the expiration date and may remove the offer at any time. Bank of Hawaii recommends that when you see a coupon you are interested in to print it immediately.

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Q. What if I have a problem with a merchant?
A
. Bank of Hawaii recommends that users contact the merchant directly to resolve any problems or concerns. Similar to other coupon offers, users are responsible for working directly with the merchants. Bank of Hawaii is not affiliated with any of the businesses providing these offers, and neither endorses nor is responsible for any of the products or services or the quality or availability of the products or services provided by these businesses.

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Q. Can Bank of Hawaii notify me when new coupons arrive?
A
. While in the Online Marketplace, you can click on the ‘Subscribe to Updates’ link to be notified by email when new coupons are available.

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Q. Will there be new coupons?
A
. New coupons will continue to be added. Visit the site often to take advantage of new offerings. Please check back often for new offers or register your email address on the “Subscribe to Updates” link on boh.com/coupons to receive updates when new coupons are added.

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Q. How did Bank of Hawaii select which businesses are included in the Online Marketplace?
A
. Bank of Hawaii is selecting businesses for the Online Marketplace that offer a variety of products or services. Businesses interested in participating in the Online Marketplace and are clients of Bank of Hawaii should contact their business banking officer.

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Q. Do I need to be a Bank of Hawaii customer to use the coupon?
A
. Coupons are not limited to Bank of Hawaii customers. Anyone may take advantage of the special offers available on the Online Marketplace.

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Q. Who do I contact if I have questions about the offer stated on the coupon?
A
. Please contact the merchant directly.

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Q. Can I feature my business’ coupon on the site?
A
. Businesses interested in participating in the Online Marketplace and are clients of Bank of Hawaii should contact their business banking officer. All other inquiries can be made to our 24 hour Call Center at 1888-643-3888 option, 82.

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Q. How will these coupons be advertised?
A
. Bank of Hawaii will be using various online and traditional advertising channels to generate awareness to boh.com/coupons. With the special offers being made available on the Online Marketplace we expect people to forward coupons to friends and family using the “tell a friend” feature on the Site.

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Q. Why is Bank of Hawaii doing this?
A
. Bank of Hawaii is attempting to introduce the thousands of boh.com visitors to the products and services of local businesses. For consumers, we hope that the special offers found on the Online Marketplace will save your family money and introduce you to new products and services.

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