Send money fast

Bank of Hawaii has partnered with Zelle®

Quickly and safely send money to or recieve money with friends, family and others you trust who have a Bank of Hawaii account or a bank account in the U.S. with Zelle, now available in the Bank of Hawaii Mobile App.

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Fast

With Zelle you can send money from your account to others you trust, and receive money to your account from someone else’s within minutes1.

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Safe

When you use Zelle in the Bank of Hawaii mobile app, your information is protected and your money travels safely from the minute you hit send to the minute it hits their account.

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Easy

Zelle lets you send money with just a few taps on your Bank of Hawaii mobile app. Now you can split the check, pay your dog sitter and reimburse a friend all in one convenient place.

Click below to learn how to use Zelle

1. Send Money

A few taps on your mobile phone and money is on its way and accessible in minutes.1

Watch How to Send Money

 

2. Request Money

Request and receive money from another person.2

Watch How to Request Money

 

3. Split the Bill

Split the cost of the bill with friends and be reimbursed in minutes.1, 2

Watch How to Split The Bill

 

Questions?

What is Zelle?

Zelle is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.4

Who can use Zelle?

State of Hawaii consumer checking accountholders 18 years of age or older can use Zelle. Also, the sender and recipient’s bank accounts must be based in the U.S. Zelle is currently not available to business accountholders or Guam, Saipan, and Palau accountholders.

How do I enroll with Zelle?

To get started, log into Bank of Hawaii’s mobile app and accept terms and conditions. Then tap the “+” button, and select “Zelle®” to get started. Confirm your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving money with Zelle.

Are there limits to the amount of money I can send and receive?

The send limit is $500 per calendar day. For clients of The Private Bank, the send limit is $1,000 per calendar day.3 There are no limits to the amount of money you can receive.

 

When will the money be available for use?

The money sent with Zelle is typically available to an enrolled person within minutes.1  To ensure the payment moves as quick as possible, ask your friends and family to enroll with Zelle before you send them money. In some cases, the payment could be delayed for your protection—for example—if Zelle or Bank of Hawaii suspect fraudulent activity is taking place.

I'm unsure about using Zelle to pay someone I don't know. What should I do?

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online auction or sales site), you should not use Zelle for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor Bank of Hawaii offer a protection program for any authorized payments made with Zelle.

Can I cancel a payment?

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. If your recipient has not yet enrolled with Zelle, the payment will remain pending, and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again.

I’m already using my U.S. mobile number or email address with Zelle at another financial institution. Can I still use Zelle with Bank of Hawaii?

You can use Zelle with Bank of Hawaii, but you will need to transfer your enrollment from your other banking app (if you’re using the same U.S. mobile number or email address).

What is the difference between the Bank of Hawaii Zelle experience and the separate Zelle app?

Bank of Hawaii partners with Zelle to allow you to send money to and receive money from friends, family and others you trust using your BOH Mobile Banking app. There is a separate Zelle app that is owned and operated by Early Warning Services, LLC. If you choose to use the Zelle app then you will be subject to separate terms and conditions.

How do I cancel my enrollment with Zelle?

If you’re currently enrolled with Zelle in the BOH Mobile Banking app and would like to cancel your enrollment, please contact our 24-hour customer service center at 643-3888 or toll-free at 1-888-643-3888.

What is Zelle?

Zelle is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.4

Who can use Zelle?

State of Hawaii consumer checking accountholders 18 years of age or older can use Zelle. Also, the sender and recipient’s bank accounts must be based in the U.S. Zelle is currently not available to business accountholders or Guam, Saipan, and Palau accountholders.

How do I enroll with Zelle?

To get started, log into Bank of Hawaii’s mobile app and accept terms and conditions. Then tap the “+” button, and select “Zelle®” to get started. Confirm your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving money with Zelle.

Are there limits to the amount of money I can send and receive?

The send limit is $500 per calendar day. For clients of The Private Bank, the send limit is $1,000 per calendar day.3 There are no limits to the amount of money you can receive.

 

When will the money be available for use?

The money sent with Zelle is typically available to an enrolled person within minutes.1  To ensure the payment moves as quick as possible, ask your friends and family to enroll with Zelle before you send them money. In some cases, the payment could be delayed for your protection—for example—if Zelle or Bank of Hawaii suspect fraudulent activity is taking place.

I'm unsure about using Zelle to pay someone I don't know. What should I do?

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online auction or sales site), you should not use Zelle for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor Bank of Hawaii offer a protection program for any authorized payments made with Zelle.

Can I cancel a payment?

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. If your recipient has not yet enrolled with Zelle, the payment will remain pending, and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again.

I’m already using my U.S. mobile number or email address with Zelle at another financial institution. Can I still use Zelle with Bank of Hawaii?

You can use Zelle with Bank of Hawaii, but you will need to transfer your enrollment from your other banking app (if you’re using the same U.S. mobile number or email address).

What is the difference between the Bank of Hawaii Zelle experience and the separate Zelle app?

Bank of Hawaii partners with Zelle to allow you to send money to and receive money from friends, family and others you trust using your BOH Mobile Banking app. There is a separate Zelle app that is owned and operated by Early Warning Services, LLC. If you choose to use the Zelle app then you will be subject to separate terms and conditions.

How do I cancel my enrollment with Zelle?

If you’re currently enrolled with Zelle in the BOH Mobile Banking app and would like to cancel your enrollment, please contact our 24-hour customer service center at 643-3888 or toll-free at 1-888-643-3888.

Smart Tips

6 Smart Tips to Stay Safe While Paying with Zelle®

Here are a few things you can do to maximize your security when paying by phone.

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