Pay confidently on the go with your Samsung device*.
Now you can get the great features, rewards, and benefits of your Bank of Hawaii debit card** with Samsung Pay.
Convenience & Coverage
Pay almost anywhere you can swipe or tap your card.*
Our Best Security, Built-In
Transactions are authorized with your fingerprint.
*Only compatible with select carriers and Samsung devices;
see the Samsung Pay Support page for compatibility information.
**Available for consumer debit cards issued in the state of Hawaii
Samsung Pay activation hours of operation: Monday - Friday 8am - 5pm (HST) &
Saturday - Sunday 7am - 4pm (HST).
Don’t have a Bank of Hawaii debit card? Open a new account >
1. Add your card
Open the Samsung Pay app and take a picture of your card, then secure it with your fingerprint and backup PIN.
2. Pay on the go
Swipe up on your screen to launch the app. To pay, hover your device close to the terminal where you’d usually swipe or tap your card.*
3. Review your transactions
Log in to e-Bankoh mobile banking to view your account activity.
*Only compatible with select cards, carriers and Samsung devices; see the Samsung Pay Support page for compatibility information.
About Samsung Pay
Samsung Pay, an easy, secure, and private way to pay, is now available for select Bank of Hawaii consumer debit cards. Click here for a list of eligible Bank of Hawaii consumer debit cards.
Samsung Pay is available on supported Samsung devices. For a current list of supported devices, please click here. Samsung Pay can be used to pay almost anywhere you can swipe or tap your card.* Simply pay by hovering your Samsung device near the NFC reader or the card payment terminal where you would usually swipe your debit card.
When you add your card to Samsung Pay, instead of using your actual debit card number, a unique token number is assigned, so your information is encrypted and stored securely. And when you make a purchase, the token number alongside a one-time transaction code is used to process your payment. Your actual debit card number(s) are never shared by Samsung with merchants or transmitted with payment.
In addition, paying with Samsung Pay is private, as the cashier never sees your name, card number or security code.
Adding an eligible Bank of Hawaii debit card is easy. To get started, install the Samsung Pay app on the device (may already come preinstalled). Once installed, you (the cardholder) would need to add your fingerprint on the device, if no fingerprint had been previously added. You can also add the card by having the device’s camera scan the debit card. Please confirm that the card number, name, security code and expiration date are correct. Then enter any additional required information, such as your address. Extra verification steps may be needed to enable your card.
1. What is Samsung Pay?
Samsung Pay is a service that allows you to pay for your purchases with your supported Samsung device almost anywhere you can swipe or tap your card.*
2. Which Bank of Hawaii cards can I use for Samsung Pay?
The following Bank of Hawaii consumer debit cards issued for accounts domiciled in the state of Hawaii are eligible for use:
Bank of Hawaii Visa Debit Card
Bankoh Hawaiian Airlines Visa Debit Card
EASE by Bank of Hawaii Debit Card
Bank of Hawaii Black Visa Debit Card
3. How does Samsung Pay work?
Samsung Pay uses tokenization technology, which means that real card numbers are not stored on the device or used for payments. Payments are made using Near Field Communication (NFC) contactless payments and Magnetic Secure Transmission (MST) at eligible payment terminals.
4. What is MST?
MST is Samsung’s technology that allows the device to be used for contactless payments, even at card payment terminals. MST creates a magnetic field to communicate card information to the payment terminal – as if a card was being swiped – by hovering the device over it. This allows Samsung Pay to be accepted almost anywhere.*
5. How can I make a payment with Samsung Pay?
Swipe from the bottom of the screen to the top of the screen from your Home screen, Apps Menu or Lock screen (even if the display is off). Place your finger on the home button to verify your identity and hover the device over the payment terminal. Once the payment is made, you will receive a notification that confirms the merchant name and the amount of the purchase. This information is also documented in the Samsung Pay app.
6. Where can I use Samsung Pay?
Samsung Pay uses both Near Field Communication (NFC) and Magnetic Secure Transmission (MST) to transmit payment information and can be used to pay almost anywhere you can swipe or tap your card.*
7. Should I choose “credit” or “debit” on the payment terminal when I pay with Samsung Pay?
You may select either “credit” or “debit” during the transaction. Please note, if you select “debit” for your transaction, you will be required to enter your PIN to complete the transaction. If you are experiencing issues when selecting “debit,” attempt the transaction again and select “credit” regardless of the type of card.
8. Will Samsung Pay work at the ATM or gasoline pump?
No. Samsung Pay will not work with readers that require you to physically insert your card into a slot, such as those found on a gasoline pump or an ATM. You should still carry your physical cards to use for these situations.
9. Is there a charge to use Samsung Pay?
No, there is no charge to use Samsung Pay. However, messaging and data rates may apply. Please refer to your cellular service provider for details.
10. Can Samsung Pay be used without an active internet connection?
Yes. Samsung Pay can be used without an active internet connection for a limited number of transactions. You should connect your device to the internet at least daily to ensure that Samsung Pay is up to date and remains active. However, an active internet connection is required to activate the app or add a new card.
11. Does Samsung Pay also work for returns?
Yes, if you purchased an item using Samsung Pay, you can also make a return using Samsung Pay. Merchants may require you to have the original receipt and the payment information used. Hover the device over the payment terminal to process a return, similar to how you make a payment. You will be asked to match the payment information on the receipt with the last four digits of your digital card number which can be accessed through the Samsung Pay app.
12. How do I delete a card from Samsung Pay?
Within the Samsung Pay app, select the card you want to delete. Select the “more” option, then select “delete card.” Select “delete” again to confirm the card deletion. Confirm the card deletion again with your fingerprint or by entering your Samsung Pay passcode.
13. If I sell or give my Samsung device to someone else, what will happen to the digital account information on the device?
When selling or giving away your Samsung device, be sure to delete all digital accounts in Samsung Pay. Alternatively, you may reset your device to factory settings to wipe your personal information from it.
14. Is Samsung Pay safe?
Yes, Samsung Pay is safe. When you use Samsung Pay, your Bank of Hawaii debit card number is not stored on your device nor is it given to the merchant. A unique digital code will be created specifically for that device and a one-time transaction code will be generated for each purchase.
15. What if I lose my Samsung device?
If you are registered with Samsung’s Find My Mobile service, you can remotely erase information on the device, including any cards stored in Samsung Pay. We also recommend notifying your mobile carrier and contacting our 24-hour Bankoh by Phone customer service center to disable the card from further use at:
In Hawaii: 643-3888
In U.S. Mainland and Canada: 1-888-643-3888
If you locate your device, you will need to add back your card to Samsung Pay before making any Samsung Pay purchases.
16. If I lose my Samsung device and if someone starts using it to make purchases, am I liable for those purchases?
Whether you use a digital account number or a physical card, you are protected against fraudulent transactions.
To dispute a debit card transaction, call our 24-hour Bankoh by Phone customer service center at:
In Hawaii: 643-3888
In U.S. Mainland and Canada: 1-888-643-3888
17. Where can I get more information on Samsung Pay?
More information is available at http://www.samsung.com/us/support/owners/app/samsung-pay.
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