Service Center

Top Requests

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Activate Your Card

1-877-353-0956

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Mail Your PIN

1-877-623-6970

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Reactivate Your Card

1-877-406-2051

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Transfers & Payments

1-877-406-2047

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Set Travel Notifications
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Bankoh By Phone Services

643-3888

Enter your selection at any time once you are connected.

1 Account Information

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Please have your account number and Bankoh by Phone PIN ready.

Press:

  • 1 Check Number Search
  • 2 Last 5 Transactions
  • 3 Dollar Amount Search
  • 4 Balance Inquires
  • 5 Inquire on Another Account
  • 6 Transfers & Payments
  • 7 Additional Activity
  • 8 Pending Transactions
2 Account Transactions

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Please have your account number and Bankoh by Phone PIN ready.

Press:

  • 1Transfers & Payments
    • 1 Transfer Funds
    • 2 Make BOH Payments
    • 3 Review Transfers & Payments
  • 2 Request Checking Transaction History via Fax
  • 3 Place Stop Payments
  • 4 Reorder Checks
  • 5 Inquire on Another Account
  • 6 Change Bankoh by Phone PIN
3 New Accounts/Rates

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Press:

  • 1 Loan by Phone
    • 1 Apply for a Home Equity or Credit Line
    • 2 Apply for a Mortgage
    • 3 Loan Applications via Fax
  • 2 Rate Information
    • 1 Foreign Currency
    • 2 Deposit Account Rates
    • 3 Residential Mortgage Rates
    • 4 Pacific Capital Funds
  • 3 Speak to a New Account/Loan Application Status Representative
4 Cards, e-Bankoh, & All Other Services

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Press:

  • 1 Debit Card Assistance
    • 1 Report Lost/Stolen Card
    • 2 Reactivate/Unlock Card
    • 3 Request a PIN Reminder
    • 4 Change Your Exisiting PIN
    • 5 Place a Travel Notification
  • 2 e-Bankoh Assistance
  • 3 Mobile Banking Assistance
  • 4 Credit Card and Hawaiian Miles Rewards Information
  • 5 Vendor or Merchant Assistance
    • 1 Verify Funds on a Check
    • 2 Obtain a payoff on a BOH loan/line of credit

 All Customers    State of Hawaii only

Mobile App Troubleshooting

Below are some known issues that you may encounter and the steps to resolve.

Can't find what you're looking for?
See our full list of Frequently Asked Questions »

1 How to uninstall and reinstall the BOH Mobile Banking App

IMPORTANT NOTE: By uninstalling and reinstalling the BOH Mobile Banking app, you may be required to enter you Debit Card PIN upon initiating a Cardless Cash transaction for additional device validation.

iPhones

  1. For iPhone® or iPad® applications (app): Press and hold one of the app icons on screen until the icons show an "X" in the upper-left corner of the icon. You can delete the app by pressing the icon with the "X" of the app you want to uninstall.
  2. To re-install visit http://itunes.apple.com/us/app/boh-mobile-banking/id500266693?mt=8
  3. For Guam, Saipan and Palau click here: http://itunes.apple.com/us/app/id503973363?mt=8

Android Phones

  1. For Android: There are two different ways you can delete an app. One way is from the Play Store, search My Apps & Games for the BOH Mobile Banking app you have already installed, then click on the "Uninstall" button. Another way is from your apps page, press and hold the BOH Mobile Banking app and drag it to the "Uninstall" bucket.
  2. To re-install visit https://play.google.com/store/apps/details?id=com.mfoundry.mb.android.mb_140
  3. For Guam, Saipan and Palau click here: https://play.google.com/store/apps/details?id=com.mfoundry.mb.android.mb_240
2 Error 1230

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Error 1230 is known to occur when restoring your phone from a backup. To resolve error code 1230 please uninstall and reinstall your BOH Mobile Banking app.

3 DeviceID not found

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DeviceID not found is known to occur when the Mobile App is unable to identify the device you're connecting to e-Bankoh with. To resolve the DeviceID not found error please uninstall and reinstall your BOH Mobile Banking app.

4 Invalid Credentials

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If you receive an invalid credentials error when attempting to log in, please enter your full username and password. Please contact us if you continue having issues with logging into your BOH Mobile Banking App.

5 Frozen App

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To resolve any frozen app issues, please first try to force close your app and re-open. If the app continues to freeze please uninstall and reinstall your BOH Mobile Banking app.

Forgot Username or Password