Foreclosure Prevention Alternative Request
Homeowners experiencing financial hardship in making their mortgage payments have several alternatives to avoid a foreclosure. However, sometimes despite our best efforts to help, the outcome is not what was hoped for. If you have a complaint or dispute regarding our actions in foreclosure prevention or any foreclosure action, we have a Customer Care case escalation process that could help. Please visit Your Thoughts Count and complete the online form or call one of our Customer Care representatives at Toll Free 1-855-264-2255.
When you contact us, we promise to:
- Acknowledge receipt of your inquiry within (3) business days in writing by email or letter
- Establish a resolution date within (15) calendar days from when we received your inquiry. If we are unable to meet the original resolution date, you will be notified of a new resolution date, but in no case will it be extended for more than an additional (15) calendar days
- Within (5) days of determining a resolution, we will notify you in writing along with next steps, if applicable
- If your home is already in foreclosure we will make every effort to expedite the resolution of your case prior to any foreclosure sale