External Transfers Change In Terms FAQs

Bank of Hawaii recently notified e-Bankoh Online Banking customers about changes to External Transfers.

  • These changes only affect customers who have enrolled or will enroll in External Transfers.
  • All other forms of electronic transfers are not affected by this change.

Below are some frequently asked questions regarding the changes to External Transfers:

Q: What is an External Transfer?

A: The External Transfers feature allows you to transfer money to your Bank of Hawaii account from your account at another financial institution.

Q: What is changing with External Transfers?
A: Effective 12/4/10 External Transfers can only be made to your Bank of Hawaii account.  Also, the following limits to External Transfers will apply:

Limits for External Transfers effective December 4, 2010 
Per Transaction Limit    $  2,500
Daily Limit   $  2,500
Monthly Limit   $10,000

Q: What will happen to my previously scheduled transfers?
A: Transfers set up prior to 12/4/10 will be processed as normal as long as the transaction date is prior to 12/15/10. Any outgoing transfers or incoming transfers that exceed the new limits and are scheduled on or after 12/15/10 will not be processed.

Q: Do the changes to External Transfers affect my ability to use e-Bankoh Bill Pay to make payments, including payments to utility, credit card and/or mortgage accounts?
A:  No, the changes to External Transfers do not affect e-Bankoh Bill Pay in any way. You may continue to use e-Bankoh Bill Pay as your normally do, including making payments to your utility, credit card and/or mortgage accounts.

Q: Do the changes to External Transfers affect recurring deposits that are automatically made, such as payroll, social security and/or retirement distributions?
A: No, the changes to External Transfers do not affect recurring deposits that you may have, including payroll, social security and/or retirement distributions.

Q. Do the changes to External Transfers affect payments and/or transfers that were automatically set up via a third party, such as utility, credit card, insurance and/or property management companies?

A. No, authorized payments and/or transfers that were set up via a third party, such as utility, credit card, insurance and/or property management companies will continue to be withdrawn from your Bank of Hawaii account(s).