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Customer Service

Security

Can’t find the answer to your question? Use our Contact Us form.

What can I do to personally protect myself?

There are some simple steps you can take to protect your security while online:

  • Upgrade your Internet browser as newer versions become available. Upgrading to the latest version not only gives you the highest level of security, but it also enhances all your Internet communications for maximum privacy, reliability, and flexibility.
  • Protect your user ID and password information. When creating a user ID or password, avoid choosing easily guessed words or numbers. Avoid writing your Log In information in a place where others can view it. We also recommend changing your password on a regular basis.
  • Do not use regular e-mail to send account numbers, account servicing requests or other personal information. E-mail is not normally encrypted and your account information could be intercepted.

Check out Protect Yourself Against Fraud for more tips on protecting your financial information.

How can I tell if my connection is secure?

First, find the padlock icon at the lower-left or right-hand corner of your browser window. If the lock is closed, you are viewing a secure page. If the lock is open, the page is not secure.

Is e-mail secure?

No, regular e-mail is not normally encrypted and could be intercepted. Account numbers, account servicing requests or other personal information should not be sent via regular e-mail. e-Bankoh users are encouraged to use the Message Center to communicate to the bank about their accounts.

What security measures are being used to prevent sensitive information from being intercepted online?

At Bank of Hawaii, the security of your private information is a top priority. Every secure online transaction you make is encrypted to protect your data against interception. This means providing you with a high-level of online security and privacy so you can bank over the Internet with Bank of Hawaii safely and confidently.

Why can I only use certain Internet browsers?

Bank of Hawaii reviews Internet browsers to ensure that they meet functionality and security standards for users who bank online at boh.com. Bank of Hawaii will recommend certain browsers because the version of your browser is important to insuring that your information is encrypted for maximum security and privacy. This may require you to upgrade your browser to one that allows for 128-bit encryption.

What are the recommended browsers and system requirements?

Bank of Hawaii’s browser and system requirements for e-Bankoh Online Banking services are as follows (updated 2/2010):

  • Internet access and e-mail service.
  • One of the following approved browsers for the appropriate operating system:
    • Windows XP (SP2): Internet Explorer 6.0 (SP3) or higher, AOL 10.x, Firefox 2.0 or higher, Safari 4.0/3.2
    • Windows Vista: Internet Explorer 7.0 or higher, AOL 10.x, Firefox 2.0 or higher, Safari 4.0/3.2
    • Windows 7.0: Internet Explorer 8.0, Firefox 3.5
    • Macintosh OSX 10.6 (Snow Leopard): Safari 4.0, AOL Desktop for Mac 1.5, Firefox 3.0, Camino 2.0
    • Macintosh OSX 10.5 (Leopard): Safari 4.0/3.2, AOL Desktop for Mac 1.5, Firefox 2.0 or higher, Camino 2.0
    • Macintosh OSX 10.4 (Tiger): Safari 4.0/3.2, AOL Desktop for Mac 1.5, Firefox 2.0 or higher, Camino 2.0
  • All approved browsers should:
    • Support 128-bit encryption.
    • Accept Cookies (medium or medium-high privacy settings in Internet Explorer 6.0 and 7.0)
    • Have JavaScript enabled.
    • Set pop-up blockers to off or low (this must be manually changed from its default setting in Internet Explorer 7.0).
  • It is also recommended that you have a printer connected to your PC.

IMPORTANT:
Bank of Hawaii does not support the following platforms for e-Bankoh:

  • Web TV (MSN TV)
  • Windows 2000 or earlier
  • Macintosh OSX 10.2 (Jaguar) or earlier
  • Firefox 1.x or earlier
  • Camino 1.6.8
  • Google Chrome
  • Use of AOL browsers is not recommended