call

Hawaii, U.S. Mainland and Canada
1-888-643-3888

Guam and Saipan
1-877-553-2424

In American Samoa
684-633-2872

In Palau
680-488-3338

TTY/TDD
1-888-643-9888

WE'RE ALWAYS OPEN

1-888-643-3888

Call toll-free, 24x7

Customer Service

Security

Can’t find the answer to your question? Use our Contact Us form.

What can I do to personally protect myself?

There are some simple steps you can take to protect your security while online:

  • Upgrade your Internet browser as newer versions become available. Upgrading to the latest version not only gives you the highest level of security, but it also enhances all your Internet communications for maximum privacy, reliability, and flexibility.
  • Protect your user ID and password information. When creating a user ID or password, avoid choosing easily guessed words or numbers. Avoid writing your Log In information in a place where others can view it. We also recommend changing your password on a regular basis.
  • Do not use regular e-mail to send account numbers, account servicing requests or other personal information. E-mail is not normally encrypted and your account information could be intercepted.

Check out Protect Yourself Against Fraud for more tips on protecting your financial information.

How can I tell if my connection is secure?

First, find the padlock icon at the lower-left or right-hand corner of your browser window. If the lock is closed, you are viewing a secure page. If the lock is open, the page is not secure.

Is e-mail secure?

No, regular e-mail is not normally encrypted and could be intercepted. Account numbers, account servicing requests or other personal information should not be sent via regular e-mail. e-Bankoh users are encouraged to use the Message Center to communicate to the bank about their accounts.

What security measures are being used to prevent sensitive information from being intercepted online?

At Bank of Hawaii, the security of your private information is a top priority. Every secure online transaction you make is encrypted to protect your data against interception. This means providing you with a high-level of online security and privacy so you can bank over the Internet with Bank of Hawaii safely and confidently.

Why can I only use certain Internet browsers?

Bank of Hawaii reviews Internet browsers to ensure that they meet functionality and security standards for users who bank online at boh.com. Bank of Hawaii will recommend certain browsers because the version of your browser is important to insuring that your information is encrypted for maximum security and privacy. This may require you to upgrade your browser to one that allows for 128-bit encryption.

What are the recommended browsers and system requirements?

Bank of Hawaii’s browser and system requirements for e-Bankoh Online Banking services are as follows (updated 6/2015):

Operating System
Internet Explorer
Apple Safari®
Mozilla Firefox
Google ChromeTM
Windows Vista®
9.0
4.0, 5.0
35.0, 36.0

38.0, 39.0

Windows 7
10.0 - 11.0
-
35.0, 36.0

38.0, 39.0

Windows 8
10.0
-
35.0, 36.0

38.0, 39.0

Windows 8.1
11.0
-
35.0, 36.0

38.0, 39.0

Mac OS X 10.9 (Mavericks™)
-
7.0
35.0, 36.0
-

Mac OS X 10.10
(Yosemite™)

-
7.0
35.0, 36.0
-

iPad®

-

7.1

-
-

iPad® mini

-

7.1

-
-

Please use one of the approved browsers to ensure the security of your online banking activities and to experience the functionality of all e-Bankoh features.

 

Additional Requirements:

  • Internet access and e-mail service.
  • All approved browsers should:
    • Support 128-bit encryption.
    • Accept Cookies
    • Have JavaScript enabled.
    • Set pop-up blockers to off or low
  • It is also recommended that you have a printer connected to your PC.

e-Bankoh Mobile System Requirements:

An internet-enabled device such as a cell phone, smart phone or PDA is required to access e-Bankoh Mobile at m.boh.com. The following platforms / OS versions are supported (updated 06/2015):

Platforms / OS Version
Devices Tested*
iOS 6.0
iPhone 4s, iPad 3
iOS 6.1

iPhone 4, 4s, iPad 2, iPad 3, iPad 4, iPad Mini, iPad Retina

iOS 7.0
iPhone 4, 5c, 5s, iPad 2, iPad 3, iPad 4, iPad Mini
iOS 7.1
iPad Mini, iPhone 4s, iPhone 5
iOS 8.0
iPhone 4s, 5, 5s, 5c, 6, 6 Plus, iPad 2, iPad 3, iPad 4, iPad Air, iPad Mini Retina
Android 4.0
Samsung Galaxy Tab 10.1, HTC One X, Samsung Galaxy S2, Samsung Galaxy Tab 2, Kindle Fire HD 8.9 (2nd Gen), Kindle Fire (2nd Gen), Kindle Fire HD 7, Kindle Fire HD 8.9

Android 4.1

Moto Xoom, Moto RAZR HD, Samsung S3, Samsung Galaxy Tab 3, Samsung Galaxy Nexus 10, HTC One X, HTC One M7, LG-P716, Xperia Z Tablet

Android 4.2

Samsung Galaxy Nexus 7 Tablet (1st Gen), Samsung Galaxy S4, Samsung Galaxy S4 mini, Kindle Fire HDX 8.9, Kindle Fire HDX 7

Android 4.3

 LG Nexus 4, Nexus 7 Tablet (2nd Gen)

Android 4.4

Nexus 5, Samsung Galaxy S5

  *Mobile Deposit service requries the device have a built-in-camera.
For Android tablets, camera must have a rear-facing camera with auto focus.

Bank Text Messages System Requirements:

  • Cell phone device that has text message capabilities
  • A carrier that supports text messaging and the text messaging protocol standards required by our wireless application service provider.

Quicken Software Requirements:

  • Quicken software updates occur annually. Please be sure you have updated your version of Quicken within the last two years.