Hawaii, U.S. Mainland and Canada
Guam and Saipan
In American Samoa
When accessing Mobile Banking from your mobile browser:
1. Visit m.boh.com and select the region your accounts are based in - Hawaii/American Samoa or Guam/Saipan/Palau
2. Enter your User ID and Password before clicking "Continue"
3. If prompted, answer the security questions displayed on the screen
When accessing Mobile Banking from the downloadable app:
1. Click on the Bank of Hawaii app icon (Hawaii/American Samoa icon has a blue background; Guam/Saipan/Palau icon has a white background)
2. Enter your User ID and Password before clicking "Continue"
3. If prompted, answer the security questions displayed on the screen.
As part of our security process, you may be required to "authenticate" your access to Mobile Banking. You can complete this validation step by answering the security questions presented.
You will generally be required to go through the extra validation step only when signing on from a device (PC or mobile) that is new or unrecognized by our system. Our system will look at attributes on the PC or mobile device, the browser and the network access path to evaluate risk and present the extra validation step when necessary.
Excessive unsuccessful attempts to answer the security questions will result in a temporary lock-out of e-Bankoh Mobile banking. You will be able to try the security questions again after 24-hours. We are unable to manually override this security configuration.
You may either sign on to your e-Bankoh account from a PC, or call our Customer Service Center for assistance.
A mobile passcode allows quick access to your balance and transaction information from your iPhone or Android Phone without using your USERID and password.
Simply set up a mobile passcode from your phone. Beginning 5/11/2015 you can set your mobile passcode after you sign into mobile banking. A ‘What’s New’ page will prompt you to create your 4 digit passcode.
You must choose a passcode with the following standards:
You will be able to see your account balances and transactions.
You can click on the activity you would like to do and you will be prompted to enter your USERID and password. From there you will have full access to all mobile banking functions.
After 3 failed attempts the feature will be disabled. This is done to prevent unauthorized access to your accounts. Once disabled, you must sign on with full credentials - then you can change your passcode by going to ‘Settings’ on the Global Navigation menu.
You don’t need to contact us if you forget your passcode. You can change, disable, or enable the passcode yourself.
No. The mobile passcode is only available on mobile phone devices.
After you enable your mobile passcode, your login page will give you two options to access your accounts. You can choose to use your mobile passcode if you just need a quick look at your balance. Or you can enter your full credentials to use mobile banking’s full functionality.
There is currently no charge associated with Mobile Banking. However, there may be charges associated with text messaging and data usage on your phone and/or device. Standard data usage fees apply. Please contact your carrier for details.
Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN or password access, and application time-out when your device is not in use. Only devices that you personally enroll in the service can access your accounts. In addition, account data is never stored on your device. In the event your device is lost or stolen, the service can immediately be disabled by going to e-Bankoh or calling us.
You must be an e-Bankoh customer before using mobile banking. However, you can access and use the Branch and ATM locator without an e-Bankoh account.
For iOS or Android download:
For iPad® download:
To delete an iPhone® or iPad® application (app), press and hold one of the app icons -- it doesn't matter which one -- on screen until all the icons appear to shake. When this behavior starts, all of your third-party applications will show an "X" in the upper-left corner of the icon. You can delete an app by pressing that "X" in the upper-left corner.
There are several different ways you can delete an app from an Android device. One way is to go to the Play store, search for the Bank of Hawaii app you have already installed, then click on the "uninstall" button.
Either the phone number is currently enrolled, or it was enrolled in the past and attempts at unenrollment were unsuccessfull. Please contact our Customer Service Center for assistance.
If you forgot your e-Bankoh User ID, please contact our Customer Service Center for assistance.
If you forgot your password, you have the option to change it by accessing e-Bankoh through your computer. Select the "Forgot Password" option and you will be presented with the One-Time Security Code validation. You will need to select a phone number to:
We issue a temporary password that can only be used by signing on through e-Bankoh Online Banking on a computer. For security purposes, temporary passwords are not allowed on mobile devices. After your first sign on to e-Bankoh through a computer, you will be able to access mobile banking.
After registering for e-Bankoh online banking, your first sign on must be through a computer to manage your security settings. All subsequent sign ons may be through a mobile device.
PIN services have been discontinued. The short code service allows you to text a command to a short code (79680) and offers greater text banking capabilities. To enroll, go to the “Manage mobile banking settings” quick link in e-Bankoh.
All text messages should be sent to 79680.
Activation is a one-time process that helps ensure your security. After you enroll a phone, you will receive an activation code needed to begin using text banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.
Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, sign on to e-Bankoh then go to the Mobile Banking Center and request a new activation code.
Your carrier may not have certified text banking with Bank of Hawaii. However, we continually add new carriers to our list, so please check back periodically.
Text banking commands allow you to retrieve account information via text message. For a list of text banking commands, please click here. You can check for additional available commands by activating your phone and sending C to 79680.
Enroll for Bill Pay through your e-Bankoh account using a computer. Once enrolled, you will be able to access Bill Pay on your mobile device. You must be enrolled for both e-Bankoh and Bill Pay before you may use Mobile Banking and Mobile Bill Pay.
No. You must add Payees through e-Bankoh Online Banking on a computer.
You may manage your Payees, including deactivation, by logging onto e-Bankoh online banking on a computer and accessing your list of Payees.
To cancel a payment, select the “Payments” option from the main menu, then select “Scheduled Payments.” The system will respond with a list of payments currently scheduled and unpaid. Choose the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment." You will be asked to confirm the request.
Contact our Customer Service Center to unlock your account. In the future, if you do not remember your password, you can reset your password yourself by signing on to e-Bankoh Online Banking through your computer and selecting the "Forgot your Password? Reset it yourself" option.
While you can enroll multiple phones to your e-Bankoh account, each phone number must be unique to your e-Bankoh User ID. Thus, you cannot enroll a phone to multiple e-Bankoh accounts.
In some instances, an unenrolled phone number may not be able to re-enroll. In these instances, contact our Customer Service Center for assistance.
If you get a new phone or change phone numbers, be sure to update your phone profile in the Mobile Banking Center on e-Bankoh Online Banking using a computer. We recommend removing your old phone and re-enrolling your new phone.
Sign on to e-Bankoh using a computer to disable or remove your phone. Or you may contact us anytime at 888-643-3888 and we can disable your phone for you.
Sometimes the GPS locator on your mobile device does not update with your current location. If you activate your mobile device’s map, you will be able to update your current location. Try using the “near me” search capability again, and you should be presented with more appropriate branch and ATM options.