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Customer Service

Navigating the Account Overview Screen

Here's some helpful hints to assist you with navigating the Account overview screen.

"Starting Balance" versus "Current Balance" – What's the difference between the two?

  • Starting Balance – This is the amount available in the account.
  • Current Balance – This is the "Starting Balance” plus credits and minus debits that have not yet cleared. You will see the notation, “Transaction not yet cleared.”

Check holds are not reflected in the starting and current balances.

Where can I view the (transaction) activity for my account?

From the "Account Overview" screen you can view your transaction detail by clicking on any account name.

How do I view general information about my account?

In addition to your balance, you can view the last date a statement was produced, your current interest rate, and more. Click on the View account information link on the Account Activity page to view your Account Information.