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Customer Service

Navigating the Account Overview Screen

Here's some helpful hints to assist you with navigating the Account overview screen.

"Available Balance" versus "Current Balance" – What's the difference between the two?

  • Available Balance – This is the amount available in the account.
  • Current Balance – This is the "Available Balance” plus credits and minus debits that have not yet cleared. You will see the notation, “Transaction not yet cleared.”

Check holds are not reflected in the starting and current balances.

Where can I view the (transaction) activity for my account?

Go to the "Activity" screen to view your transaction detail.

How do I view general information about my account?

In addition to your balance, you can view the last date a statement was produced, your current interest rate, and more. Go to "Activity", choose the account you would like to view, then click on the "Account Information" link.