call

In Hawaii
643-3888

In U.S. Mainland and Canada
1-888-643-3888

In Guam and Saipan
1-877-553-2424

In American Samoa
684-633-2872

In Palau
680-488-3338

TTY/TDD
1-888-643-9888

WE'RE ALWAYS OPEN

1-888-643-3888

Call toll-free, 24x7

Customer Service

Mobile Banking

Can't find the answer to your question? Use our Contact Us form.

Enrollment

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Sign On

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General Questions

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Mobile Browser and Apps

Text Banking

Mobile Bill Pay

Troubleshooting

 

Enrollment

How Do I Enroll in Mobile Banking?

If you have previously enrolled in e-Bankoh online from BOH.com, simply download the BOH mobile app directly from the App Store™ or Google Play™ and log in using your e-Bankoh online credentials.

Business Customers:

Business customers must enroll into e-Bankoh online prior to enrolling in mobile banking. The enrollment form can be obtained through BOH.com or your nearest branch. Once completed and returned to Bank of Hawaii, download the BOH Mobile Banking Application directly from the App Store™ or Google Play™ and log in using your e-Bankoh online credentials.

 

Sign On

How Do I Sign On?

When accessing Mobile Banking from your mobile browser:

  1. Visit m.boh.com and select the region your accounts are based in
    a. Hawaii/American Samoa or
    b. Guam/Saipan/Palau
  2. Enter your User ID and Password before clicking "Continue"
  3. If prompted, answer the security questions displayed on the screen

When accessing Mobile Banking from the downloadable application:

  1. Click on the Bank of Hawaii app icon
    a. For Hawaii/American Samoa, download the "BOH Mobile Banking" app (blue background) or
    b. The "BOH for Guam/Saipan/Palau" app (white background)
  2.  Enter your User ID and Password before clicking "Continue"
  3. If prompted, answer the security questions displayed on the screen

Why am I being asked to answer security questions while signing on?

As part of our security process, you may be required to "authenticate" your access to Mobile Banking. You can complete this validation step by answering the security questions presented.

Why do I have to answer security questions every time I sign on?

You will generally be required to go through the extra validation step when signing on from a device (computer or mobile device) that is new or unrecognized by our system. Our system will look at attributes on the computer or mobile device, the browser and the network access path to evaluate potential risk and present the extra validation step when necessary.

I have been unable to correctly answer the security questions required for Mobile Banking and am now locked out. What do I do now?

After 3 unsuccessful attempts to answer the security questions you will be temporary locked out of e-Bankoh Online Banking and/or Mobile Banking. You will be able to try the security questions again after 24-hours. We are unable to manually override this security configuration. You may either sign on to your e-Bankoh Online Banking account from a computer, or call our Bankoh Call Center for assistance.

Is there a faster, alternate way to view my account information?

Yes. If you just want to take a look at your balances and transaction information, there are two alternate ways to do that without having to enter your user ID and password.

  1. Mobile Passcode allows quick access from your iPhone or Android Phone. You must choose a 4-digit passcode with the following standards:
    No repeating digits (for example, 9999 or 2233)
    No ascending sequential digits (for example, 1234 or 5678)
    No descending sequential digits (for example, 4321 or 9876)
    Must be numeric characters, 0-9

    If you forget your passcode, the feature will be disabled after 3 failed login attempts. This is done to prevent unauthorized access to your accounts. Once disabled, you must sign on with full credentials - then you can change your passcode by going to ‘Settings’ on the Global Navigation menu. You don’t need to contact us if you forget your passcode. You can change, disable, or enable the passcode yourself.
  2. Touch ID – For customers with an iPhone 5s and above and running on iOS8 or above, Touch ID allows quick access by utilizing any fingerprint stored on your device as authentication.

To utilize Mobile passcode or touch ID, go to ‘Settings’ while you are signed on to mobile banking and follow the set up instructions.

Please note: In order to use Mobile passcode or touch ID, you need to use the mobile app build version 3.4.7 or above.

Mobile passcode and touch ID are not available on iPads or tablets.

If you would like to do other transactions like make a transfer or pay a bill, you can click on the activity you would like to do and you will be prompted to enter your user ID and password. From there you will have full access to all mobile banking functions.

General Questions

How much does this service cost?

There is currently no charge associated with Mobile Banking. However, there may be charges associated with text messaging and data usage on your phone and/or device. Standard data usage fees apply. Please contact your carrier for details.

Is it secure?

Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN or password access, and application time-out when your device is not in use. Only devices that you personally enroll in the service can access your accounts. In addition, account data is never stored on your device. In the event your device is lost or stolen, the service can immediately be disabled by going to e-Bankoh Online Banking or calling our Bankoh Call Center.

 

Mobile Browser and Apps

How do I install the downloadable application?

For iOS or Android download:

  • Go to m.boh.com on your mobile browser. If your phone can download the app, there will be a download link to the application on your phone. Click this link to download the application. Apps are available for AndroidTM and iPhone®.
  • When finished, you will be notified that the download is complete.

For iPad® download:

  • Go to the App Store and search for Bank of Hawaii. Select the iPad® app for your account region (Hawaii/American Samoa or Guam/Saipan/Palau).
  • When finished, you will be notified that the download is complete.

How do I delete/uninstall the application?

For iPhone® or iPad® applications (app): Press and hold one of the app icons (it doesn't matter which one) on screen until the icons show an "X" in the upper-left corner of the icon. You can delete the app by pressing the icon with the "X" of the app you want to uninstall.

For AndroidTM: There are 2 different ways you can delete an app. One way is from the Play StoreTM, search My Apps & Games for the Bank of Hawaii app you have already installed, then click on the “Uninstall” button. Another way is from your Apps page, press and hold the Bank of Hawaii app and drag it to the “Uninstall” bucket.

Why am I getting an error message that my phone number cannot be enrolled?

Either the phone number is currently enrolled, or it was enrolled in the past and attempts to unregister your phone number was unsuccessful. Please contact our Bankoh Call Center for assistance.

What if I forgot my e-Bankoh Online Banking User ID or Password?

If you forgot your e-Bankoh Online Banking User ID, please contact our Bankoh Call Center for assistance.

If you forgot your password and have accessed e-Bankoh Online Banking through BOH.com in the past, you have the option to change it by accessing e-Bankoh Online Banking through your computer. Select the "Forgot Password" option and you will be presented with the One-Time Security Code validation and further instructions on resetting your password.

If you have not accessed e-Bankoh Online Banking through BOH.com in the past, you can reset your own password by selecting the “Manage Profile” link on the BOH app then selecting “Forgot User ID or Password?”. Upon successful completion of security questions, select “Change Password” and enter in your new password. If you enter your user credentials incorrectly in three consecutive tries, your account will be locked for 24-hours. You will have to wait 24 hours prior to resetting your password by selecting “Manage Profile”.

The Bankoh Call Center recently reset my password. Why can’t I sign on through my mobile device?

We issue a temporary password that can only be used by signing on through e-Bankoh Online Banking from a computer. For security purposes, temporary passwords are not allowed on mobile devices. After your first sign on to e-Bankoh Online Banking through a computer, you will be able to access mobile banking.

I recently enrolled for e-Bankoh Online Banking. Why can’t I login through my mobile device?

After registering for e-Bankoh, your first login must be through a computer to manage your security settings. All subsequent logins may be through a mobile device.

What is the difference between e-Bankoh online and e-Bankoh mobile banking?

 

Feature Function availability
by enrollment channel
e-Bankoh Online Banking
(Enrollment from
BOH.com)
Mobile Banking
(Enrollment from
BOH.com)
VIEW/INQUIRY
View Accounts/Transactions
View Pending Debit Card/
ATM Transactions
View Written Checks
Processed
View Written Checks
Processed
MONEY MOVEMENT
Internal Transfers
Principal Payments
on Loans
External Transfers
Bill Pay *
Schedule Payment
Create Bill Pay
Payees
View e-Bills
Open New Account
MOBILE
Mobile Deposit
Passcode
TouchID
Password Reset**
MAINTENANCE
Add/Delete Stop Payment
Processed
Transaction Download
Processed
Change Address (request)
Change e-Mail Address
Change Phone Number
Add/Delete Account
Level Alerts
Add/Delete Account
Level Alerts
View Online Statements
OD Opt In
Order Checks
Secure Bank Messages
*Mobile Bill Pay is only available through BOH.com enrollment. Sign-up from your e-Bankoh Online Banking account to enroll for this feature.

**For customers locked out of e-Bankoh, contact the Bankoh call center at 1-888-643-3888.

Note: not all features are available for all regions.

 

Text Banking

Why am I unable to enter a Pin to enroll for Text Banking and receive information by dialing the toll free number?

PIN services have been discontinued. To enroll, go to the “Manage mobile banking settings” quick link in e-Bankoh Online Banking.

What is Bank of Hawaii’s short code?

The short code to text to is 79680. Text a command to the short code as it offers greater text banking capabilities.

What is Activation?

Activation is a one-time process that helps ensure your security. After you enroll a phone number, you will receive an activation code which is needed to begin using text banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation.

I received an activation code but never used it. What do I do now?

Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, sign on to e-Bankoh then go to the Mobile Banking Center and request a new activation code.

Why don't I have the option to select my carrier at enrollment?

Your carrier may not have certified text banking with Bank of Hawaii. However, we continually add new carriers to our list, so please check back periodically.

What are the Text Banking commands?

Text banking commands allow you to retrieve account information via text message. For a list of text banking commands, please click here. You can check for additional available commands by activating your phone and texting “C” to 79680.

 

Mobile Bill Pay

Where do I enroll for Bill Pay?

Enroll for Bill Pay through your e-Bankoh Online Banking account using a computer. Once enrolled, you will be able to access Bill Pay on your mobile device. (You must be enrolled for both e-Bankoh and Bill Pay before you may use Mobile Bill Pay).

How do I deactivate a Payee?

Manage your Payees (including deactivation), by logging onto e-Bankoh on a computer and accessing your list of Payees.

How do I cancel a payment from my mobile device?

To cancel a payment, select the “Payments” option from the main menu, then select “Scheduled Payments.” The system will respond with a list of payments currently scheduled and unpaid. Choose the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment." You will be asked to confirm the request.

 

Troubleshooting

What happens if I get locked out of Mobile Banking?

If you have accessed your account via BOH.com in the past, please contact our Bankoh Call Center to unlock your account.

Why do I get the message “Phone Number already enrolled”?

While you can enroll multiple phones to your e-Bankoh Online Banking account, each phone number must be unique to your e-Bankoh Online Banking User ID. Thus, you cannot enroll the same phone to multiple e-Bankoh Online Banking accounts.

In some instances, an unenrolled phone number may not be able to re-enroll. In these instances, contact our Bankoh Call Center for assistance.

What happens if I get a new phone or change phone numbers?

If you get a new phone or change phone numbers, be sure to update your phone profile in the Mobile Banking Center on e-Bankoh Online Banking using a computer. We recommend removing your old phone and re-enrolling your new phone.

What if my device is lost or stolen?

Sign on to e-Bankoh Online Banking account using a computer to disable or remove your phone. Or you may contact us anytime at 1-888-643-3888 and we can disable your phone for you.

When using the “near me” search for branches and ATMs, I am presented with options that are not near my current location. What should I do?

Sometimes the GPS locator on your mobile device does not update with your current location. If you activate your mobile device’s map, you will be able to update your current location. Try using the “near me” search capability again, and you should be presented with more appropriate branch and ATM options.