In U.S. Mainland and Canada
In Guam and Saipan
Bank of Hawaii may occasionally contact you by phone so that we can better service your accounts. Correct phone numbers, especially mobile numbers, will help us contact you quickly.
You can update your phone numbers while on e-Bankoh, go to the "All" menu. Choose "Settings" then "Email and Phone Numbers". This will take you to the "Manage Contact Information" page where you can make your desired changes. You will be presented with a one-time security code validation step in order to complete the request.
Bank of Hawaii uses e-mail to send you notices about enhancements, system and service updates and other information about e-Bankoh and e-Bankoh Bill Pay. E-mail is also the primary method for notifying you when new online bank documents are available for viewing.
Please keep your e-mail address current so you can receive this information on a timely basis. Update your e-mail address by going to the "All" menu and choosing "Settings" the "Email and Phone Numbers". This will take you to the "Manage Contact Information" page where you can update your e-mail address.
REMINDER: Bank of Hawaii will never send an e-mail asking you to confirm personal identifying information such as user names, passwords, account numbers, PIN or Social Security numbers. If at anytime you receive an e-mail that you feel is questionable, please contact our Customer Service Center for verification.
The Message Center allows you to read and send secure messages to the Bank. These messages do not travel outside of the Online Banking system, so confidential data, such as account numbers or tax IDs, are secure. You can only read secure messages while logged onto e-Bankoh.
Note: Secure messages are automatically deleted after 180 days.
Payments that are sent electronically normally takes 2-4 business days, while checks may take up to 5 business days to reach your Payee. While many of your scheduled Bill Payments can be made electronically, some still need to be made by check, which requires time in the mail. Every payment you make is backed by our Payment Guarantee. For a complete list of requirements, view the e-Bankoh Consumer Agreement and Disclosure Statement.
e-Bankoh Online Banking is full of features and functions that will make managing your finances a snap. Here are some of things you can do on e-Bankoh Online Banking:
Print and fill forms available
Need to add/remove accounts, or to add/cancel Bill Pay?
Choose from the following business customer types below:
Bill Pay gives you the flexibility to change any setting you've made with a Pending/Recurring payment. With this feature, you can:
To make a change to a Pending/Recurring payment, select the "Edit" link option from the "Scheduled bill payments" link.
The e-Bankoh system allows upper-lowercase user IDs and passwords. Therefore, please be aware that "PassWord1" is not the same as "pAssword1."
If you have forgotten your User ID and/or password, please contact our Customer Service Center at 1-888-643-3888, option 4, 2.
Signing on to e-Bankoh Online Banking on a recognized computer will present the option to reset your password using the "Forgot your password?" link.
The e-Bankoh system will be unavailable for use Sundays between 2 AM and 6 AM Central Standard Time. This is for regular system maintenance. On occasion we may be performing special updates or adding new enhancements to the system, in which case the system may be down longer. During the fall and winter months, this maintenance period corresponds to 10 PM Saturday through 2 AM Sunday Hawaii Standard Time (HST). During the spring and summer, when the mainland is on Daylight Savings Time, this corresponds to 9 PM Saturday through 1 AM Sunday HST.
You can bank over the Internet with Bank of Hawaii safely and confidently. All transactions are encrypted to protect your data against interception. And Bank of Hawaii's own computers are protected by firewalls to avert unauthorized access.
To help enhance your level of security when using e-Bankoh Online Banking, it is required that you use an Internet browser that supports 128-bit encryption. This level of encryption will afford you the maximum privacy, reliability, and flexibility currently available when communicating over the Internet.
If your browser isn't equipped with 128-bit encryption, all you need to do is update your browser to the current version. Please click the following link for our full list of system requirements.
Do you need "cookies" to use e-Bankoh?
e-Bankoh requires "cookies" to access the service so we can manage your Internet session. If your browser has been set to reject all cookies (or it blocks cookies that allow sites to collect some personal information), you will not be able to sign on.
For more information about Security, including ways to prevent identity theft and protecting yourself against fraud, please visit our Security section.
Alerts are a convenient way to be notified about account activities and you can choose to receive them via e-mail, text, or both. You can set up alerts to notify you when:
To set up an Alert:
To search for specific transactions that posted to your account: