Hawaii, U.S. Mainland and Canada
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e-Bankoh customers may enroll in bill pay if they have an eligible checking account. Payments cannot be made from a savings account.
e-Bankoh Bill Pay Service is not available to certain organizations and entities such as trusts.
To enroll for the Bill Pay service, sign on
To add a Payee, have the bills from your payees in front of you to obtain the needed information. Then:
It's important to remember that payments must be scheduled before 8 p.m. Central Time in order to be remitted the next business day. To send a payment to your payee:
When you want to send recurring payments to a specific payee:
When you set up a recurring payment for the first time, you may want to schedule only a couple of payments at first, in case you want to change any payment options.
Bill Pay gives you the flexibility to change any setting you've made with a Single or Recurring payment. With this feature, you can:
Mobile banking makes bill payment even more convenient! Do all of the following from your mobile phone:
You can add or remove any checking account you use to fund your bill payments at any time:
You can set up automatic alerts for any of your Bill Pay payees and change them at any time:
The View bill payment reports link found under the “Pay and Transfer” tab provides you a top level view of your bill payment transactions by month. It includes the following information:
You can also create custom reports based on your own needs. Using “Create a Report,” you can create unlimited reports around the following criteria:
Save these reports for record keeping, edit as needed or delete when you’re done with them.
You can also search for specific bill payment records using the Search bill payment records link found under the “Pay and Transfer” tab. The search allows you to select from the following to create a customized report for you to save for your records:
Records of all the bill payments you've made are retained and are searchable.
You can cancel your Bill Pay service by signing on to e-Bankoh Online Banking and sending us a message via the Message Center with your request.
Just go to the Customer Service tab, select Contact Us, select Bill Payment in the subject line, and Send message requesting the service be cancelled.
Please note that deleting all your payees and scheduled bill payments will NOT cancel your bill pay service and the monthly fees will still apply. Also, all pending payments will be cancelled when your Bill Pay service ends.
You must be signed up to receive electronic bills from your biller to set up e-Bills. Some billers may still send you a paper bill in addition to an e-bill. To determine if you can request the paper to be turned off for a particular biller, visit your biller's website.
The e-Bill option within e-Bankoh Bill Pay will present itself for all qualified billers. Should your biller qualify for e-Bills on e-Bankoh Bill Pay, you will see a “Set up: e-bill” link under your biller.
To set up e-Bills:
If you update the username and password with your biller, you must also update your e-Bill username and password on e-Bankoh Bill Pay.
To set up autopay:
e-Bankoh Bill Pay will alert you if a recurring bill has not been delivered as expected. You will then know to contact your biller to inquire about your missing bill.
Bank of Hawaii safeguards the privacy and security of your personal information. Your login information is kept confidential and your password is never presented. The information will only be used to retrieve the electronic version of your bill from your biller’s Web site.
e-Bills ensures you stay on top of all your bills. You will receive alerts when:
You can “file” any bill that you would like to continue to receive in e-Bankoh Bill Pay but you do not want to pay.
For example, a bill with a zero balance or a bill that no longer needs to be paid. Filed bills can be viewed in your bill history but will not continue to generate alerts.
Payments that are sent electronically normally take 2-4 business days, while checks may take up to 5 business days to reach your Payee. While many of your scheduled Bill Payments can be made electronically, some still need to be made by check, which requires time in the mail. Properly scheduled payments you make are backed by our Payment Guarantee.
Your on-time bill payment is our priority. If a properly scheduled payment (a payment scheduled at least five business days in advance of the payment due date, not including grace periods) is not received by the payment due date, we will reimburse you for any penalties up to $50 per scheduled payment. For a complete list of requirements, view the e-Bankoh Consumer Agreement and Disclosure Statement.
For more information or help in resolving a payment problem, please contact our Customer Service Center at 1-888-643-3888, option 4, 2.
If your payee has not received your payment within 5 business days of when you schedule your payment, please call our Customer Service Center at 1-888-643-3888, option 4, 2 for assistance.
If you receive an email confirmation for a payment you did not authorize or you see a payment within your activity you did not authorize, please call our Customer Service Center at 1-888-643-3888, option 4, 2 as soon as possible.