Hawaii, U.S. Mainland and Canada
Guam and Saipan
In American Samoa
Effective June 22, 2013, Bank of Hawaii is changing the e-Bankoh Online Banking sign on process to provide stronger security for your account information. This security enhancement is also being applied to requests for phone number updates via e-Bankoh. Please read through the topics below for more detail.
Updating Phone Numbers
Have Trouble Signing On?
Signing on to e-Bankoh is easy. From the boh.com homepage, access your e-Bankoh account:
As part of our security process, you may be required to "authenticate" your access to e-Bankoh. You can choose to complete this validation step in two different ways.
One-Time Security Code: By selecting this option, you can:
Security Questions: By selecting this option, you will be asked security questions, which must be answered correctly in order to continue the sign on process.
If you are unable to use either of these methods, please contact our Customer Service Center for assistance. Please note that you are allowed a limited number of attempts to successfully pass this validation step in a 24-hour period. If you exceed this limit, please contact our Customer Service Center.
You will generally be required to go through the extra validation step only when signing on from a device (PC or mobile) that is new or unrecognized by our system. Our system will look at attributes on the PC or mobile device, the browser and the network access path to evaluate risk and present the extra validation step when necessary.
Some common reasons why you will be required to take the extra validation step are:
Signing on with a User ID that has never logged in from that particular device or network before.
A combination of characterisitcs in the sign on profile has changed – could include screen resolution, browser version characteristics, browser settings, cookie deletion, date-time mismatch between PC and the network, etc. These are signs that the sign on profile may be spoofed or trying to mimic the typical user pattern.
A high frequency of similar sign on activity seen together – for example, a User ID comes in from multiple device profiles in 48 hours AND the IP address has signed on with multiple User IDs in 24 hours, the system would see cause to validate the user.
If you are using your own personal PC, the items mentioned below may make it easier for our system to identify you as a legitimate user and not a fraudster.
If you do not have access to the phones listed, you do have the option to answer verification questions. Click on the link that says, "answer verification questions" to continue. You'll be presented with questions derived from public or commercially available records. After successfully answering these questions, you'll be able to access e-Bankoh.
Bank of Hawaii may occasionally contact you by phone so that we can better service your accounts. Correct phone numbers, especially mobile numbers, will help us contact you quickly.
You can update your phone numbers by selecting "Manage contact information" from the Customer Service tab. You will be presented with a one-time security code validation step in order to complete the request.
As part of our security process, you will be required to "authenticate" your access to complete a phone number update. This validation step includes the use of a one-time security code. You may select to validate in one of two ways:
One-Time Security Code
If you are unable to use either of these methods, please contact our Customer Service Center for assistance.
Prior to signing on to e-Bankoh, you must select an account region:
Your User ID is case sensitive. If you're typing in the correct User ID and are receiving an error, check if your caps lock is turned on. User IDs are case sensitive and the User ID "aloha1987" is different from "Aloha1987."
If you forgot your User ID, please contact our 24-Hour Customer Service Center.
Our system is programmed to require both a valid User ID and Password be entered before an error message is presented. This has become standard industry practice. If you receive the "Invalid Password" message, please ensure both your User ID and Password are correct. Please contact our Customer Service Center if you continue to get this message.
If you forgot your password, you can select the "Forgot Password" option and you will be presented with the One-Time Security Code validation. You will need to select a phone number to:
Your e-Bankoh account will be "locked out" after a limited number of unsuccessful password attempts, and you will be required to call our Customer Service Center to regain access.
Access to your account information is also available via Bankoh by Phone. You may also call our 24-Hour Customer Service Center for assistance. You may want to verify the phone numbers that we currently have on file so that you can successfully pass the validation steps in the future.
For customers with international formatted phone numbers and a U.S. Social Security Number please click on the "answer verification questions" link.
For those customers with international formatted phone numbers and no U.S. Social Security Number (or no credit history in order to present security questions), we are working on adding international phone number capabilities in the near future. In the mean time, please contact the Customer Service Center for account assistance.
International customers may also utilize Mobile Banking. You will be required to have a mobile number on file with us in order to successfully validate your sign on session.