call

Hawaii, U.S. Mainland and Canada
1-888-643-3888

Guam and Saipan
1-877-553-2424

In American Samoa
684-633-2872

In Palau
680-488-3338

TTY/TDD
1-888-643-9888

WE'RE ALWAYS OPEN

1-888-643-3888

Call toll-free, 24x7

Customer Service

Account Support

Access your account activity

Use any of the following methods to access your account activity.

e-Bankoh users:

All other users:

  • Call our 24 / 7 Customer Service Center at 1-888-643-3888

Automatically pay your utility bills

Use any of the following methods to automatically pay your utility bills.

Bankoh by Phone Business Account Agreement

Apply for Bankoh by Phone for Business.

  • Download, print and fill out the form and bring it to the nearest branch or
  • Call our 24 / 7 Customer Service Center at 1-888-643-3888 or
  • Locate a branch

Cancel an automatic payment

Use any of the following methods to cancel an automatic payment:

  • Download the form to print or
  • Call our 24 / 7 Customer Service Center at 1-888-643-3888 or
  • Locate a Branch

Check your account balance

Use any of the following methods to check your account balance.

e-Bankoh users:

All other users

  • Call our 24 x 7 Customer Service Center at 1-888-643-3888 or
  • Locate a Branch

Fee and rate information

Use any of the following methods get fee and rate information.

  • Call our 24 / 7 Customer Service Center at 1-888-643-3888 or
  • Locate a Branch

Routing Number Information

Bank of Hawaii routing number information can be found below

Domestic Wires International Wires (SWIFT Code)

All Bank of Hawaii Branches

121301028 All Bank of Hawaii Branches BOHIUS77
Electronic Debits / ACH
State of Hawaii Branches 121301028
Guam & Saipan Branches 121405018
American Samoa 121404006

The sample graphic below shows where the Bank of Hawaii routing number can also be found on your checks.

Reordering Checks

If you need to reorder personal or business checks, you can do it quickly and securely online. For your security, if your name or address has changed from your last order, please visit any branch location or call our Customer Service Center at 1-888-643-3888.

If your last order was not placed within the past 48 months, please stop by one of our many branches to place a reorder.

hawaii museum art reorder checks

Report an unauthorized ACH transaction

Use any of the following methods to report an unauthorized ACH transaction.

  • Call our 24 / 7 Call Center at 1-888-643-3888 or
  • Visit any Branch or
  • Download the form to print and send via U.S. mail or
  • Write us at:

In Hawaii, U.S. Mainland and Canada: Call our 24-Hour Bankoh by Phone toll-free at 1-888-643-3888. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888. Or write to us at Bank of Hawaii, ACH Operations 121, P.O. Box 71160, Honolulu, HI 96807-1160.

In Guam and Saipan: Call our 24-Hour Bankoh by Phone toll-free at 1-877-553-2424. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888. Or write to us at Bank of Hawaii, ACH Operations 121, P.O. Box 71160, Honolulu, HI 96807-1160.

In Palau: Call us at (680) 488-3338. Or write to us at Bank of Hawaii, Koror Branch, P.O. Box 340, Koror, Republic of Palau, 96940.

In American Samoa: Call us at (684) 633-2872. Or write to us at Bank of Hawaii, American Samoa Branch, P.O. Box 69, Pago Pago, AS 96799.

We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. Please provide us the following information:

  • Your name and account number
  • Describe the error or transfer you are questioning and explain as clearly as you can why you believe there is an error or why you need more information
  • Date and dollar amount of the suspected error

We will investigate your complaint and correct any errors promptly. If we take more than 10 business days to do this, we may provisionally credit your account for the amount in question so that you will have the use of the money during the time it takes to complete our investigation. A written statement may be required from you within this 10 business-day period in order to credit your account.

Report an unauthorized debit card transaction

Use any of the following methods to report an unauthorized debit card transaction.

  • Call our 24 / 7 Call Center at 1-888-643-3888 or
  • Visit any Branch or
  • Write us at:

In Hawaii, U.S. Mainland and Canada: Call our 24-Hour Bankoh by Phone toll-free at 1-888-643-3888. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888. Or write to us at Bank of Hawaii, Dispute Processing Center 266, P.O. Box 71160, Honolulu, HI 96807-1160.

In Guam and Saipan: Call our 24-Hour Bankoh by Phone toll-free at 1-877-553-2424. If you require the use of a telephone for the hearing impaired (TTY), dial 1-888-643-9888. Or write to us at Bank of Hawaii,Dispute Processing Center 266, P.O. Box 71160, Honolulu, HI 96807-1160.

In Palau: Call us at (680) 488-3338. Or write to us at Bank of Hawaii, Koror Branch, P.O. Box 340, Koror, Republic of Palau, 96940.

In American Samoa: Call us at (684) 633-2872. Or write to us at Bank of Hawaii, American Samoa Branch, P.O. Box 69, Pago Pago, AS 96799.

We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. Please provide us the following information:

  • Your name and account number
  • Describe the error or transfer you are questioning and explain as clearly as you can why you believe there is an error or why you need more information
  • Date and dollar amount of the suspected error

We will investigate your complaint and correct any errors promptly. If we take more than 10 business days to do this, we may provisionally credit your account for the amount in question so that you will have the use of the money during the time it takes to complete our investigation. A written statement may be required from you within this 10 business-day period in order to credit your account.

Tax form information

Call our 24 / 7 Customer Service Center at 1-888-643-3888 for your 1098 and 1099-INT tax form information.

Set up or Cancel Automatic Loan Payments

Use any of the following methods to automatically pay your loans.

e-Bankoh users:

All other users:

  • Download the form to print or
  • Call our 24 / 7 Customer Service Center at 1-888-643-3888 or
  • Locate a Branch

Transfer money between your accounts

Automatically transfer money between your Bank of Hawaii accounts.

e-Bankoh users:

All other users:

Verify if your check has cleared

Use any of the following methods to view your cleared checks.

e-Bankoh users:

All other users:

  • Complete our online request form: Personal | Business or
  • Call our 24 / 7 Customer Service Center at 1-888-643-3888 or
  • Locate a Branch

View or order monthly statements

Use any of the following methods to view or order your monthly statements.

e-Bankoh users

All other users:

  • Complete our online request form: Personal | Business or
  • Call our 24 / 7 Customer Service Center at 1-888-643-3888 or
  • Locate a Branch
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