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Login Information
- To register with the SBA, you will be asked to provide an email address. Please note that the email address cannot be changed once registered and it should be an email accessible to you at all times.
- You will receive TWO emails from the SBA to complete registration and grant access to the portal. You must complete each step to gain access to the SBA’s Direct Forgiveness Portal.
- You will need a US based mobile number for two-factor authentication. Your phone carrier must not be a VOIP (Voice over IP) carrier.
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We’re upgrading our appointment system!
Self-service appointment scheduling is temporarily unavailable while we work on an important upgrade. If you need immediate assistance, please visit a branch during regular business hours or contact our Customer Service Center to schedule an appointment. Customer Service Specialists are available from 7 a.m. to 7 p.m. HST, 7 days a week. To find a branch near you, visit boh.com/locations.
In Hawaii, you can reach us at 808-643-3888. If you're in the U.S. Mainland or Canada, please call 1-888-643-3888. For those in Guam and Saipan, dial 1-877-553-2424. And in Palau, you can contact us at 1-680-488-3338.
Mahalo for your patience during this time.
