COVID-19 Updates

A Letter from Peter Ho

March 17th, 2020

“Weathering the coronavirus storm, together.”


For nearly 125 years, Bank of Hawaii has been committed to the safety and security of Hawaii. Today, as we face uncertainty about COVID-19, that commitment has never been stronger.
As we navigate this unprecedented situation, I wanted to personally share more about what we’re doing to respond to the ongoing COVID-19 pandemic. 

Your safety is our first priority.
First and foremost, we care about everyone’s safety, and are actively following the latest guidance from the Centers for Disease Control and Prevention (CDC) and the Hawaii State Department of Health to ensure we are operating based on the most up-to-date information.

We are open to serve you.

We are doing everything we can to keep our branches open. But as circumstances change, we may need to close or limit hours at some of our branches. Please use our locator on for the latest status of our branches and offices or visit for up-to-date information about our business operations. Because our primary concern is providing our employees and our customers a safe environment, we are taking precautionary steps in all our branches, including:

Increasing sanitation measures.
All Bank of Hawaii branches are cleaned and sanitized daily as part of normal business operations. In response to COVID-19, we’ve increased the frequency and extent of cleanings, and are making sure all branches and offices have ample sanitizing supplies available.

Enacting social distancing.
To help slow the spread of the virus, we’re asking employees and customers alike to keep close personal contact to a minimum. We’re also minimizing risk by postponing large bank gatherings and encouraging bank employees to stay home if they’re feeling ill or at risk. We are having many of our non-customer-facing employees work from home, and promoting the use of other social distancing techniques, so our team can continue to serve you, safely.

Making it easier and safer to bank remotely.
Using our online and mobile banking options may be the most effective and convenient way to bank with us in this current environment. We strongly encourage all of our customers use e-Bankoh or our mobile app to get remote access to banking services 24/7, quickly and securely from wherever is safest and most convenient for you. If you are not currently signed up for e-Bankoh, visit to get started.

Providing financial assistance programs.
We have two financial assistance programs to help Bank of Hawaii loan customers facing financial hardship as a result of COVID-19. Our Forbearance Program provides loan forbearance for up to 6 months for residential mortgages, home equity loans and home equity lines in the amortization period. Our Extension Program provides a loan extension for up to 6 months for personal and auto loans. Information, requirements, and specific details on each of the programs are available here.

NOTE: The Bank of Hawaii emergency loan forbearance and extension program has ended, effective December 15, 2020. If you find yourself experiencing financial hardship, please call the following numbers:

• For the Forbearance Program: 808-694-7297; or toll free 1-877-926-7297
• For the Extension Program: 808-694-1500 or toll free 1-800-888-9275

Keeping you and your money safe.
Despite the disruption that COVID-19 is causing to our economy, you can rest assured that your hard-earned money is safe and secure at Bank of Hawaii because your deposits are federally insured by the FDIC. And you can take comfort in knowing that Bank of Hawaii is one of the safest banks in America, with a credit rating in the top 10 of all U.S. banks according to Moody's Investor Services.

We will get through this crisis together.
Throughout history, Hawaii has weathered many storms. Over the years, Bank of Hawaii has survived two world wars, the attacks of September 11 and the financial crisis of 2008. While we have never faced anything quite like COVID-19, I know that by working together and caring for each other as one ‘ohana, we will weather this storm.


Peter S. Ho
Chairman, President and CEO

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