COVID-19 Updates

Our Approach to Banking Safely, Going Forward

June 25th, 2020

As the world reopens for business, Bank of Hawaii’s No. 1 priority remains the safety and well-being of our customers and employees.

We want everyone to be safe and comfortable while banking, which means we will continue to offer a range of in-branch safeguards to ensure the health risk of banking with us remains at a minimum. We also have a range of online and mobile banking options to allow you to bank from the comfort and safety of home.

If you choose to bank in person, here’s what you can expect from us when visiting one of our branch locations:

Required face coverings for employees and customers

For the safety and health of our customers and our employees, we will be requiring face masks for everyone inside a branch in Hawaii, Guam and Saipan. However, if you are conducting a transaction that requires your identity to be validated, we may ask you to temporarily remove your mask to keep your accounts protected.

Social distancing of six feet or more inside all our branches

You’ve gotten used to seeing social distancing markers on the floor of our branches and other businesses, and we will be maintaining this practice to keep the risk of respiratory transmission to a minimum.

A limit on the number of employees and customers inside of a branch at any one time

In addition to social distancing markers within each branch, we will also continue to limit the total number of people inside a branch at the same time, as appropriate.

Thorough cleaning and sanitization

To ensure the safety of our customers and employees, Bank of Hawaii is complying with recommendations from the CDC and the WHO, deploying hand sanitizing solution and sanitizing wipes to all branches. Additionally, our cleaning crews are using industrial-strength antibacterial products and are focusing on frequently sanitizing hard surfaces and high-traffic areas.

Kūpuna hours to those most at risk

We’re also reserving the first hour of the day to serve our kūpuna (65 years and older) and those at risk, such as the immunocompromised, as well as their caregivers or family members.

Paused or adapted bank services and events as needed for safety

Bank events that in the past involved larger gatherings of people, such as mortgage seminars, will be postponed, or conducted virtually, as appropriate.

We will continue to share updates on and our social media channels as we update our branch operations. As always, you can use our Branch Locator to find an open location convenient for you. And for tips on staying safe as you begin to go out more, check out this article in our Insights blog.

Mahalo for your business!

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